OpenTable

OpenTable

Key Account Manager

New York, NY · Senior

Sponsorship not specified$80k-$90kDetected 6 days ago
SalesforceCRMAccount ManagementCadenceLeadershipCommunicationCollaboration

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odds of building a lasting career here

47Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 3 green-card filings in this occupation, 100% were for a worker who already held the job.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion.
  • This position is based in New York City and requires regular local travel.
  • The best connections happen face-to-face, whether you're sitting down to dinner or having coffee with a coworker.

Responsibilities

  • Serve as a strategic advisor for a curated portfolio of critical accounts, developing customized retention and growth strategies aligned with each partner's operational goals.
  • Act as an expert consultant on product solutions, conducting audits to optimize platform usage and supporting strategic partnership initiatives.
  • Guide complex onboarding for new accounts and coordinate cross-functional support during high-priority launches and transitions.
  • Translate partner feedback and field insights into actionable recommendations for internal stakeholders, serving as the structured voice of the customer.
  • Drive operational excellence by maintaining accurate documentation, contributing to scalable workflows, and representing the brand professionally during market visits.

Requirements

  • 3+ years of experience in account management, hospitality, restaurant operations, or a closely related field.
  • Demonstrated analytical skills with the ability to interpret data and metrics to identify trends, shape strategy, and measure impact.
  • Must be based in New York City metro with the ability to travel domestically up to 60% for in-person customer meetings, territory mapping, and industry networking events.

Nice to have

  • Experience managing high-profile, high-touch, or complex multi-stakeholder accounts.
  • Deep knowledge of hospitality culture, competitive market dynamics, and the operational workflows of influential restaurants.
  • Familiarity with hospitality tools, customer relationship management (CRM) systems, and related platform capabilities.
  • Proven success collaborating with cross-functional teams such as Sales, Marketing, Product, and Onboarding.
  • Proficiency with enterprise software (e.g., Salesforce, Google Workspace) and comfort using modern workflow efficiency tools.
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
  • Paid volunteer time

Compensation

  • Work from (almost) anywhere for up to 20 days per year
  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

Benefits

  • Paid parental leave
  • Generous paid vacation + time off for your birthday
  • Beautiful office in the Empire State Building with lots of building amenities, such as a gym, multi-purpose room, in-building Starbucks, and more.

Company info

  • Every employee at OpenTable has a tangible impact on what we do and how we do it.
  • You'll also be part of a global team and its portfolio of metasearch brands.
  • Hospitality is all about taking care of others, and it defines our culture.
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This listing is sourced directly from OpenTable's careers page and normalized into a canonical job model.