Lumilens
Customer Support Representative
San Jose
Sponsorship not specifiedDetected 189 days ago
Cloud PlatformsCustomer Support
About the role
- We are seeking a Customer Service Representative to join our rapidly growing team.
- The successful candidate will work closely with contract manufacturers, suppliers, and internal cross-functional development teams to meet product objectives and instill a culture of quality and continuous improvement.
Responsibilities
- Drive customer demand and deliverables internally with the operation team to meet customer request and commits accordingly
- Manage customer expectation and satisfaction in all aspect of post sales activities
- Manage customer demand and forecast with the operation team to ensure that the plan is executed satisfactorily in customer and revenue commits for the quarter.
- Experience in integrated photonics packaging and co-design (optical + electrical).
Requirements
- Bachelor degree with analytical skill
- Effective communicator with the ability to influence cross-functional and supplier teams.
- Experience in a fast-paced, high-tech environment serving telecom/datacom markets.
- Have exposure to manage customer expectation ptical transceivers.
- Strong background in photonics device physics, photonics packaging, and failure mechanisms.
- Demonstrated success supporting NPI programs and product qualification from concept through volume production.
Nice to have
- Preferred Skills:
Skills
- Familiarity with wafer-level reliability and optical wafer probing.
- Why Join Us?
- Competitive salary commensurate with experience
- Comprehensive benefits package including health insurance
- Professional development opportunities and certification support
- Access to cutting-edge technology and cloud platforms
- Collaborative work environment with cross-functional teams
- Lumilens is an equal opportunity employer.
- This isn't incremental innovation, it's a ground-floor opportunity to rethink the optical layer from the silicon up.
Compensation
- Competitive salary commensurate with experience
Benefits
- This is a unique opportunity to own the technical vision for our products, work with a world-class multi-disciplinary team, and make a tangible impact from the ground up.
- All qualified applicants will receive consideration without regard to race, color, religion, gender, identity, orientation, veteran status, disability, or any other legally protected status.
Company info
- Prior experience on engagements with Tier-1 datacenter customers or hyperscalers.
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This listing is sourced directly from Lumilens's careers page and normalized into a canonical job model.