Zayo
Order Processing Specialist
United States
Sponsorship not specified$53k-$82kDetected 6 days ago
SalesforceCRMAuditingProcess ImprovementCustomer SupportResearchCommunicationAdaptabilityOrganizational SkillsMicrosoft Office
About the role
- Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers.
- Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access.
- Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Responsibilities
- Partner with Sales, Solutions Engineering, and Pricing to create client-facing quotes for Zayo services.
- Manage and organize customer accounts and ensure data integrity measurements are met within the Microsoft Dynamics CRM environment.
- Collaborate with the Reporting and Analytics team to ensure data integrity between Salesforce and Dynamics, specifically for new revenue and churn reporting.
- Manage workload by seamlessly navigating between Salesforce and Dynamics, ensuring data integrity between sys tem s.
- Real-time support for sales and other internal groups, including report building and assisting internal groups with navigation of Dynamics and Salesforce.
- Project manage solutions process, including escalations.
- Requires the ability to meet inflex ible deadlines; perform non-predictive multiple tasks; and handle order conflicts to a successful resolution.
- Develop and nurture strong inter-departmental communications to ensure timely resolution of customer and sales issues and concerns.
- Maintain sense of urgency and response to inquiries within established Service Level Agreements.
- Participate in departmental projects as needed. Perform other related duties or projects as assigned.
Requirements
- Bachelor's degree or higher with a business related focus.
- M inimum of two (2) years of Telecom experience required.
- Strong computer skills including proficiency with Microsoft Office and database software and concepts, familiarity with data management is required.
- Demonstrated ability to use multiple database sys tem s.
- Active listening and the ability to communicate effectively and professionally via phone, electronic media, and face to face interactions.
- Ability to interpret a variety of instructions furnished in written, oral, diagrammatic, technical, or schedule form, and quickly adapt to new products, processes, and technologies.
- Requires an individual who is detail oriented with superb organizational skills and the ability to prioritize.
- Minimum of three (3) years of ex perience in Customer Service or Sales Support ex perience demonstrating the ability to resolve issues and to effectively interface with internal teams while researching an issue.
- Ability to collaborate effectively with a large number of business units to ensure successful customer installations.
- Effective verbal and written communication skills sufficient to manage difficult interactions and facilitate conflict resolution. Negotiate resolutions and know when to enlist support and assistance from others.
- Ability to work independently or on a team, support team objectives, take initiative and promote a positive team spirit.
- Requires an individual who is detail oriented with superb organizational skills and the ability to prioritize. Monitors and checks own work for accuracy and quality.
- Requires an ability to be flexible and adaptable with work schedule and demands to meet strict deadlines under moderat e supervision.
- Estimated Base Salary Range: $53,200.00 - $ 82,000.00 USD/annually.
- #LI-REMOTE
Compensation
- $53,200.00 - $ 82,000.00 USD/annually.
- The base pay range shown is a guideline and reasonable estimate for this role.
- It takes into account the wide variety of factors that are considered in making compensation decisions.
- Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs.
- Non- sales roles may be eligible to participate in a discretionary annual incentive plan.
- Sales roles may be eligible to participate in a sales incentive plan.
Benefits
- Excellent Health, Dental & Vision Insurance
- Retirement 401(k) Savings Plan
- Generous paid time off policy including paid parental leave
- Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.
- Benefits, Rewards & Wellness
Company info
- Communicates and interacts with ex ternal customers.
- Ensure the integrity of Company customer records by accurately and thoroughly documenting all communication(s) with internal customers within applicable automated sys tem s.
Equal opportunity
- Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities.
- If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.
This listing is sourced directly from Zayo's careers page and normalized into a canonical job model.