EBNHC

Operations Coordinator

1601 Washington Street · Full-time

Sponsorship not specifiedDetected 16 days ago

Customer SupportEpicRadiologyCommunicationProblem SolvingMicrosoft OfficeOSHA

About the role

NeighborHealth is seeking an experienced individual to serve as Operations Coordinator in the Dental department.
include but are not limited to: template management, referral processing and tracking, schedule management, dental estimate creation, insurance/benefit plan verification and prior-authorization submissions.
The coordinator will be responsible for all incoming calls not related to basic scheduling, and tasks associated with cancellations due to provider absence or clinic closures.

The successful candidate will be able to perform the following responsibilities:
Manage the providers schedule templates in Epic, which includes opening/closing, and editing individual provider schedules
Manages the department's outgoing and incoming referrals as instructed by providers, this includes scheduling appointments, submitting supporting documents, and patient outreach, as well as work queue management
Performs a wide range of clerical and administrative duties to support the department's daily operations. Tasks include but are not limited to: copying, filing, faxing, correspondence, and responding to record and imaging requests from external providers
Handle all incoming calls that Patient Access Coordinators (PACs) cannot address and support front desk duties such as scheduling and phone handling when needed
Maintain accurate patient insurance records and documentation
Create patient estimate plans, as needed
Strong interpersonal and communication skills, with the ability to build rapport across diverse teams.
Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital.
Apply online and create a personal candidate account!

Proficiency in Microsoft Office Suite.
Regularly required to sit, stand, walk, and use hands to operate a computer and other office equipment.

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.
To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.
Supports onboarding of Boston University Dental Residents, as needed
Verifies dental plans, benefits and coverage specific to patients' treatment plan through various dental portals (DentaQuest, Delta Dental, etc.).

NeighborHealth is an equal employment/affirmative action employer.
We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.
If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request
EEO & Accommodation Statement:

This listing is sourced directly from EBNHC's careers page and normalized into a canonical job model.