Simpro Software Group
Director of Customer Operations
Miami Office · Director
Sponsorship not specifiedDetected 50 days ago
Account Management
About the role
- Completes tasks in a timely and accurate manner.
- Motivates others to do their best and achieve goals.
- Take ownership of their work and inspire others through their commitment to excellence. - Global Perspective - Understands a global business with consideration for the factors surrounding this.
Responsibilities
- Coordinate across functions to optimize operations and remove friction in the customer & customer marketing organizations, optimizing returns on investment
- Own business inspections, root cause and corrective actions, weekly "run-the-business" meetings and quarterly business reviews
- Drive the Customer 'go-to-market' plan, to include capacity planning, compensation plan design, quotas and operational target setting to ensure targets are achieved
- Develop a deep understanding of Customer segments and metrics, historical trends and attainment vs. our plan and operational targets
- Enable our Chief Customer Officer & Chief Marketing Officer to efficiently manage and scale their business
- Administration - Effectively manages and organizes tasks and responsibilities. High attention to detail. Completes tasks in a timely and accurate manner. Able to prioritize and manage time well.
- Drive For Excellence - Pursues high standards and exceptional performance. Motivates others to do their best and achieve goals. Take ownership of their work and inspire others through their commitment to excellence.
- Influence - Relationship building. Persuasion skills. Credibility. Uses data to support arguments. Able to identify who has influence on decisions. Maintains good relationships with internal network.
Compensation
- Drive the Customer 'go-to-market' plan, to include capacity planning, compensation plan design, quotas and operational target setting to ensure targets are achieved
Benefits
- Responsible Time Off
- Comprehensive medical, dental, vision package with 100% employer paid options
- Wellness Challenge App, Diabetes Prevention App, and Health Hub App
- 401k/Retirement Plan with 6% employer match
- Generous Parental Leave Program
- Paid Volunteer Leave Days
- Public Holiday Exchange Scheme
Company info
- Business Acumen - Knows how a business works. Committed to the success of the company and customers. Big picture mindset. Understands how different functions interrelate.
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This listing is sourced directly from Simpro Software Group's careers page and normalized into a canonical job model.