Ssctech
Associate Solutions Analyst
Chicago, IL
Sponsorship not specifiedDetected 26 days ago
SQLCustomer SupportCommunicationProblem SolvingMentoring
About the role
- Job Description Associate Solutions Analyst Locations: Chicago, IL | Hybrid Get To Know The Team: SS&C Eze offers best in class service to accompany our product suite and our Client Solutions team is at the heart of it all.
- We're in search of someone with interest in technology and the financial markets to join our team as an Solutions Analyst.
- The Solutions team serves as both the initial point of contact for our hedge fund and asset management clients as well as passionate product experts leading the way in setting the bar for customer satisfaction.
Responsibilities
- Analysts are empowered to manage a diverse set of operational and product support responsibilities, collaborating across numerous teams and systems
- Develop an understanding of financial technology and how our investment products play a critical role in the market place
- Hands on client experience developing relationships with Portfolio Managers, Traders, Operations, and Technology teams within our hedge fund, asset manager, and sell-side partners
- Opportunity to build your internal network and grow your career based on individual skills and interests.
- Desire to work directly with clients building relationships
Requirements
- Bachelor's Degree
- Ability to take initiative and handle increasing responsibility and autonomy over time
Nice to have
- 1-2 years of relevant experience in customer service and/or technology field.
- Familiarity with SQL
Skills
- Interacting with clients throughout the day on product inquires
- Assessing, troubleshooting, and managing client requests while providing real-time solutions
- Acting as an escalation for client counterparties and internal teams for appropriate issue resolution
- Immersive product and industry training that lays the foundation for technical and capital markets knowledge
Compensation
- Illinois: The expected base salary for the position is between 70000 USD to 80000 USD.
Benefits
- Discounts on fitness clubs, travel and more!
- SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future.
- Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.
- Medical, Dental, Vision, Employee Assistance Program, Parental Leave
- Actual base salary will vary based on several factors, including but not limited to relevant skills, prior experience, education, demonstrated performance, and geographic location.
Company info
- As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries.
- Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
- SS&C Eze offers best in class service to accompany our product suite and our Client Solutions team is at the heart of it all.
- We leverage cutting edge technology to deliver a creative, unique, high-touch approach to client service.
- We invest heavily in our team with a comprehensive training program, peer coaching, and hands-on management to provide you the necessary skills and tools for your career at Eze Software.
- Why You Will Love It Here!
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This listing is sourced directly from Ssctech's careers page and normalized into a canonical job model.