OU Medicine, Inc.
Tech Analyst I
Oklahoma City
Sponsorship not specifiedDetected 7 days ago
Customer SupportPatient CareMicrosoft Office
About the role
- Essential Responsibilities Responsibilities listed in this section are core to the position.
- OU Health is an equal opportunity employer.
Responsibilities
- Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users
- Analyzes and provides hands-on support for basic to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
- Performs facility-based moves, adds, and changes (MACs), as needed
- Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
- Provides 24x7 on-call support based on division IT staff rotation, and carries a phone as warranted
- Recommends process changes that improve the implementation, maintenance and support of IT desktop equipment and software
- Adheres to and supports OUH IT&S standards, policies and procedures
- Maintains and protects confidentiality regarding all aspects of patient care and employee information.
Requirements
- Experience Requirements: 0-3 years of experience required.
- HDI Desktop Advanced Support Technician (HDI-DAST) required within 12 months
- Valid unrestricted State of Oklahoma Driver's License required.
- Knowledge/Skills/Abilities Required:
- Demonstrates ability to multi-task
- Must be able to drive a personal vehicle to assigned sites to complete work
- Graduate of a Technical/Trade School or Associate's Degree required.
- 0-3 years of experience required.
Nice to have
- Comp TIA A+ Certification preferred
Skills
- Demonstrates ability to multi-task; Possesses analytical skills
- Demonstrates a customer orientation, strength in analytical, math, and reasoning skills
- Effectively communicates verbally and in writing
- Possesses proficiency in MS Office applications
- Logs and tracks problems; reviews problem tracking databases
- Aids and trains users on division and facility technology
- Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
- Adheres to Code of Conduct and Mission & Value Statement
- Performs other duties as assigned.
Compensation
- We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
Benefits
- OU Health is an
Company info
- Effectively works with customers, Service Desk and Technical Services personnel
Equal opportunity
- equal opportunity employer.
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