Charliesproduce1
Customer Service Representative - Anchorage
Anchorage, AK, United States
Work authorization requiredDetected 19 days ago
Supply ChainCustomer SupportCommunicationProblem SolvingTime ManagementMicrosoft OfficeFood Safety
About the role
- In addition, courteously answer and direct phone calls and communicate any food safety or product concerns to the appropriate groups.
- Essential Responsibilities Include, but Not Limited To: - Is responsible for courteously receiving telephone customer requests for price quotations, purchase orders, order changes, adjustments, and cancellations.
- Ensures that correct codes are used for retrieving and inputting information. - Follows up on inquiries by checking computer runs on systems for delivery information.
Responsibilities
- Maintains systems file of active orders and posts activity such as change notices, scheduling changes and partial shipments.
- Provide support and provide assistance for outside salespersons. This includes customer service, administrative task and special projects.
Requirements
- Must have demonstrated excellent interpersonal human relations and teaming skills.
- Must be quick and accurate with figures, attentive to detail, and have good follow-through.
- Ability to receive orders audibly and simultaneously input accurately into order entry system.
- Must have proven conflict resolution, problem-solving skills.
- Must be skilled in time management and be capable of meeting work schedule deadlines.
Nice to have
- Must have excellent phone and PC skills i.e Windows Office suite.
- Outlook/Explorer a plus.
- Prefer high school diploma or equivalent, plus one year of experience.
Compensation
- Potential 90-day performance-based raise
- Yearly review with possibility of increase based on performance and tenure
- This position is responsible for providing excellent customer service and satisfaction by ensuring phone, email, or fax orders are imputed accurately and timely, customer inquires are responded to in a thorough, timely manner and by supporting the sales efforts of the outside sales group.
- In addition, courteously answer and direct phone calls and communicate any food safety or product concerns to the appropriate groups.
- Essential Responsibilities Include, but Not Limited To:
- Is responsible for courteously receiving telephone customer requests for price quotations, purchase orders, order changes, adjustments, and cancellations. Achieves and maintains rapport with customers and works to give them the best possible service.
Benefits
- Medical/Dental/Vision on the first of the month following hire.
- ESOP (Profit Sharing) and 401(k).
- Coverage under State Sick Leave.
- 100% Prepaid College Tuition for employees and their dependents.
Company info
- Charlie's Produce - Who We Are
- Charlie's Produce is a privately owned wholesale produce company.
- We are the largest privately owned produce wholesaler on the West Coast, and we are growing.
- The secret to our success in this industry is PEOPLE!
- We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth.
- Charlie's was founded in quality, and we are proud that it is still our focus.
- With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like-minded individuals to help further our goal to enhance our communities through quality produce.
- Is responsible for courteously receiving telephone customer requests for price quotations, purchase orders, order changes, adjustments, and cancellations. Achieves and maintains rapport with customers and works to give them the best possible service.
- Maintain a sound working knowledge and expertise of produce commodities and be capable of providing expert consulting to customers.
- Maintain effective, professional relationships with customers and fellow employees.
Equal opportunity
- Charlie's Produce is an Equal Opportunity Employer
Visa & Work Authorization
- ion and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization
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