Fried Frank Business Services Opportunities
Client Operations Engagement Manager
New York, New York, United States
Sponsorship not specified$175k-$250kDetected 20 days ago
CRMBusiness DevelopmentM&ALogisticsLeadershipCommunicationCollaborationMentoringPublic Speaking
About the role
- Coordinate responses to client requests, ensuring timely and accurate follow-through
- Ensure alignment across multiple practice groups involved in the same client account
- Ensure accurate and timely entry and maintenance of client and matter data, including client interactions, in CRM and other systems
Responsibilities
- Develop working relationships with client stakeholders to understand expectations and facilitate communication across teams
- Coordinate across attorneys and business services teams (e.g., Finance, Marketing/Business Development, IT, Innovation and Knowledge) to support the efficient delivery of client work
- Facilitate the flow of information across teams to support ongoing matters and client needs
- Maintain visibility into active matters and support real-time reporting and information sharing across client teams
- Track and maintain client account activity and interactions to support visibility, reporting, and relationship management
- Billing & Compliance Support
- Support compliance with client outside counsel guidelines by coordinating with attorneys and finance teams
- Process & Operational Support
- Business Development Support
- Serve as the primary point of coordination for designated client accounts, supporting the Client Relationship Partner in delivering responsive and consistent client service
Requirements
- Familiarity with how legal matters are staffed, managed, and delivered.
- Ability to navigate shifting priorities and deadlines in a fast-paced environment
- Coordinate, in partnership with Marketing/Business Development, the inputs and logistics required for pitches, proposals, and client reporting across partners and internal teams
- Juris Doctor (J.D.) strongly preferred. In lieu of a J.D., candidates should bring substantial experience in a law firm, professional services, or other complex, client-facing environment, demonstrating the ability to support sophisticated client engagements and work effectively with senior stakeholders.
- 4-7+ years of experience as a practicing attorney, or in a law firm, professional services, or other complex, client-facing environment involving coordination across multiple stakeholders. In-house legal experience is a plus.
- Preferred experience in one or more corporate transactional practice areas, including M&A, private equity, fund formation, asset management, alternative investments, finance, capital markets, or other sophisticated transactional work.
- Demonstrated ability to manage competing priorities in a fast-paced, client-driven environment.
- Interest in transitioning into a client operations/coordination-focused role.
- Clear and professional communication with attorneys, clients, and business teams
- Ability to operate effectively with senior stakeholders, including partners and client representatives
- High attention to detail and follow-through
- Sound judgment and discretion when handling sensitive information
- Comfort working with data, reporting, and systems to support client service delivery
Nice to have
- Juris Doctor (J.D.) strongly preferred.
- 4-7+ years of experience as a practicing attorney, or in a law firm, professional services, or other complex, client-facing environment involving coordination across multiple stakeholders.
- In-house legal experience is a plus.
Skills
- Strong organizational and coordination skills across multiple stakeholders
Compensation
- We offer competitive compensation and a comprehensive benefits package, including comprehensive medical coverage, retirement plans and health and wellness initiatives designed to support your personal and professional wellbeing.
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