Justworks

Justworks

Manager, Medical Benefit Operations

New York, New York · Senior

Sponsorship not specified$109k-$136kDetected 6 days ago
ExpressSQLComplianceProject ManagementJiraExcelPerformance ManagementCustomer SupportCadenceLeadershipCommunicationCollaborationCritical ThinkingTime ManagementMentoringSarbanes-OxleyInternal AuditUnderwriting

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odds of building a lasting career here

54Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 3 green-card filings in this occupation, 100% were for a worker who already held the job.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • We work hard and care about our most prized asset - our people.
  • We're helping businesses get off the ground by enabling them to focus on running their business.
  • We're data-driven and never stop iterating.

Responsibilities

  • Establish and maintain KPIs, SLA, and Metrics Dashboards for reporting and management
  • Manage and maintain documentation on internal controls to ensure SOX compliance
  • Fostering an AI-fluent team environment that encourages building automations and agents to constantly improve team processes and outcomes
  • Establish standard operating procedures (SOPs) and service level agreements (SLAs) with internal and external partners and ensure that the team is regularly following and meeting them
  • Establish and maintain trusted relationships with carriers, vendors, and other external partners through regular check-ins and clear communication
  • Perform other related responsibilities as needed based on department and/or organizational needs.

Requirements

  • Do you have a passion for working with people and helping others grow professionally and personally?
  • Do you enjoy leaning into complex problems and tackling them through critical analysis?
  • Minimum of 5+ years of experience in operations, onboarding role or customer service related field required
  • Minimum of 2 years of people and team management experience required, including providing coaching and development
  • Knowledge of benefit or insurance plans
  • Experience with ticket management systems (e.g. Jira) and workflows
  • Experience with AI and automation tools (e.g. Claude, Gemini, Gumloop)
  • Intermediate or advanced knowledge of Excel required
  • Experience with SQL preferred
  • Strong project management and execution skills required
  • Strong written and verbal communication skills required
  • Extremely detail-oriented with great time management and critical thinking skills

Compensation

  • Collaborating with team members to set and report on effective annual and quarterly goals, contextualizing goals to broader company initiatives, and tracking timely progress

Benefits

  • Manage a team of professionals who are responsible for the operations of our medical insurance products for Justworks members, dependents, and customers
  • Create and maintain internal resource center for medical benefits
  • Approving timecards and PTO requests
  • Keep relevant stakeholders informed of changes to relevant benefit processes and procedures

Company info

  • At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
  • We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.
  • We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
  • Our Values
  • At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community.
  • We solve HR issues.
  • If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.
  • We're united by shared goals and shared motivations at Justworks.
  • These are best summed up in our company values, which are reflected in our product and in our team.
  • If this sounds like you, you'll fit right in.

Visa & Work Authorization

  • all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, vetera
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This listing is sourced directly from Justworks's careers page and normalized into a canonical job model.