Assort Health

Manager, Customer Success Team

San Francisco

Sponsorship not specifiedDetected 43 days ago

Agentic AIProject ManagementAccount ManagementCustomer SuccessEpicEHR/EMRLeadershipCommunicationProblem Solving

About the role

This is a unique opportunity to help define what customer success looks like at a leading AI company, at a pivotal moment for our team.

Hire, train, and lead the team - recruit, onboard, and coach members of the CS team, and own their growth and performance.
Diagnose and solve with data - proactively identify, surface, and address risks and opportunities, and translate insights into recommendations that drive ROI, unlock productivity, and improve AI agent performance.
Own team-level GRR and NRR - set and track retention and expansion targets across your team's portfolio, with clear accountability for revenue outcomes, not just activity metrics.
Build scalable systems - own design and implementation of playbooks, processes, and tools that let us deliver consistent, world-class support as we rapidly grow.
Strong analytical and problem-solving skills; comfortable using data to drive decisions.

5-8+ years in Customer Success, Account Management, or directly related in SaaS, AI-native software, or HealthTech.
2+ years managing customer-facing teams - you've hired, coached, and developed ICs and driven strong customer retention and expansion results.
Top-tier project management abilities - you can run a team across multiple accounts, urgent priorities, and strategic initiatives with composure.
Interest in or experience driving adoption of AI-native platforms in complex organizations.
Experience working for early-stage startups or high-growth software companies.
Experience with complex EHR integrations (Epic, Athena, eCW, etc.).
Exceptional communication skills & executive presence - you communicate with clarity, concision, and empathy, quickly earning the trust of stakeholders at every level.
Strong analytical and problem-solving skills
comfortable using data to drive decisions.
Builder's mindset - you've owned the creation of new systems, processes, or customer programs from scratch.
Thrive in fast-moving, ambiguous environments, bring structure to chaos, and are willing to wear many hats as we set ourselves up for scale.
Experience working with health system leadership or MSOs.
Passion for healthcare innovation and improving patient experiences.
Experience supporting healthcare providers/practices or healthcare technology products.

💸 Competitive Compensation – Including salary and employee stock options so you share in our success.

💸 Competitive Compensation - Including salary and employee stock options so you share in our success.
📚 Lifelong Learning - Annual budget for professional development, plus training opportunities to help you grow.
💻 Office Setup Stipend - We'll outfit your in-office workspace so comfy as it's productive.
🩺 Top-Tier Health Coverage - Medical, dental, and vision insurance, because your health comes first.
🏖 Flexible PTO - We trust you to take the time you need to recharge and come back ready to crush it.
💪 Fitness Stipend - Your wellness matters.
We reimburse monthly membership costs to support your health.
🚆 Commuter Benefits - We cover eligible transportation costs to make your trip to work easier.
👵 401(k) - Build your retirement savings.
Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients.
If you want to make healthcare accessible for everyone, we'd love to hear from you!
Own team-level outcomes - drive end-to-end account health across your portfolio, set capacity and book assignments, and bring operational rigor to how the team runs.

Assort's Customer Success function delivers white-glove service to leading health systems and provider groups, ensuring they realize the full value of our platform.
You'll lead a sharp, fast-growing team guiding complex customers from adoption through measurable impact.
Be the voice of the customer - develop deep fluency in Assort's product and partner closely with Sales, Implementation, Product, and Engineering to ensure our strategic customers' needs shape what we build, sell, and deliver.
Our company values guide how we work-they are present in how we show up, make decisions and work together to move our mission forward.
Our team is growing and we are looking for motivated, hardworking, and passionate talent.

This listing is sourced directly from Assort Health's careers page and normalized into a canonical job model.