Mindcaresolutions Careers

Partner Success Manager - Hybrid - F/T

Columbus, OH · Full-time

Sponsorship not specified$60k-$70kDetected 17 hours ago

AccessibilityCRMBusiness DevelopmentExcelCustomer SupportLeadershipCommunicationProblem SolvingTime ManagementAdaptabilityMicrosoft Office

About the role

Success in this role requires attention to detail, adaptability, clinical awareness, and a collaborative, service-first mindset.

Operational Coordination · Track provider schedules and ensure that partner communities are informed and prepared for upcoming visits. · Help manage escalations by gathering information, coordinating responses, and ensuring timely resolution. · Support new partner and provider onboarding processes as needed.
Performance Monitoring and Reporting · Assist in collecting and reviewing service delivery data, including appointment completion, partner feedback, and service metrics. · Maintain accurate records of partner communications and operational activities. · Prepare routine updates and reports for the Director of Operations.
Administrative Support · Assist in maintaining operational documents, records, and CRM updates for assigned region. · Help coordinate regional meetings, training, and partner visits. · Provide additional administrative support to the Director as needed to help drive regional performance.
This role is distinguished by its ability to manage operational tasks, facilitate smooth communication between teams, and proactively address partner needs.
The Specialist ensures consistent service delivery by supporting the Director of Operations, coordinating reports, resolving issues, and maintaining strong partner relationships.

We partner with healthcare organizations to deliver top-tier, end-to-end behavioral health solutions, integrating evidence-based care pathways, advanced technology, and exceptional providers.

This listing is sourced directly from Mindcaresolutions Careers's careers page and normalized into a canonical job model.