Northwestern Mutual
Bi-lingual Service Rep II
Franklin, WI, United States · Mid
Sponsorship not specifiedDetected 3250 days ago
ExcelCustomer SupportResearchCommunicationProblem SolvingCritical ThinkingMicrosoft Office
About the role
- Successfully resolves questions and inquiries from Financial Reps and clients
- Takes ownerships of calls and anticipates future issues to avoid repeat calls and unnecessary call transfers
- Educates clients and Financial Representatives on our client website and self-service capabilities
Requirements
- These beliefs launched our company nearly 160 years ago.
Nice to have
- Previous customer service experience preferred
- Ability to speak fluent Spanish and English
- Equally strong written and verbal communication skills
- Non-Registered fingerprinted will be required
- Willingness to embrace change in a fast paced work environment
- Desire to resolve complex problems
- A strong desire to continuously learn and improve
- Demonstrated computer experience with solid keyboarding skills and proficiency with current software packages
Skills
- Exhibits skill in de-escalating servicing concerns
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This listing is sourced directly from Northwestern Mutual's careers page and normalized into a canonical job model.