Insurity
Customer Success Manager / Responsable de la réussite client
Remote - Canada
Sponsorship not specifiedDetected 20 hours ago
Data AnalysisProject ManagementLogisticsRecruitingOnboardingCustomer SuccessCommunicationCritical ThinkingTime ManagementMentoringPublic SpeakingAdaptabilityMicrosoft OfficeProperty & Casualty
About the role
- Please note that Insurity will only reach out to interview, make an offer of employment, or conduct onboarding activities for candidates who have applied through our careers site.
- When interviewing for a position, the candidate experience will include live interaction, such as a video or telephone call, with a Recruiter and/or company employee(s).
- We will never ask for any money or payments from applicants at any point in the recruitment process.
Responsibilities
- From your first day to your first anniversary, our onboarding program is designed to set you up for success and help you make an immediate impact.
Requirements
- Ensure a strong understanding of internal customer organization, political landscape, and stakeholder personalities
- Minimum 1- 3 years' experience in Marine Cargo Insurance, Logistics or Logistics Software
- Bachelor's degree in related field or equivalent work experience
- Ability to handle multiple priorities or tasks
Skills
- Data Analysis
- Coaching, training and mentoring
- Customer Advocacy
Benefits
- Enjoy comprehensive health coverage and employer-matched retirement savings right from your first day-because we know how important these are to you.
- Explore podcasts from our Learning & Development team for deeper insight into Insurity products, company innovation, and the business as a whole.
- Fuel your growth with full access to LinkedIn Learning and Kaplan-because continuous development is key to success.
Company info
- Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world's most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people-providing the tools, support, and opportunities they need to grow and succeed.
- We don't just make bold promises-we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise.
- While our technology sets us apart, it's our people who truly make the difference. At Insurity, you'll collaborate with some of the most creative and knowledgeable minds in insurance tech-in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer.
- Ready to grow your career with an industry leader? Apply today-we're excited to welcome you. #UatInsurity
- Primary point of management contact for assigned customers
- Accurately capture minutes / actions from meetings
- Prepare professional presentations/reports and effectively lead customer meetings
- Ensure workflow management system and customer-facing tools are up to date
- Provide tool self-service support for customers
- Understand Customer KPIs; measure and track regularly
- Maintain/manage customer expectations and satisfaction
- Develop working relationships with Customer System Champions
- Independently transition low complexity customers from the implementation team
- Ensure contract compliance and accurate billing
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This listing is sourced directly from Insurity's careers page and normalized into a canonical job model.