Steadily
Customer Support Specialist
Overland Park, KS · Senior · Full-time
Sponsorship not specifiedDetected 84 days ago
SalesforceCustomer SupportCommunication
About the role
- There is great advancement opportunity in Client Experience.
- Once you level up into a Senior role, the floor is even higher.
- This is a full-time, in-office position based in Overland Park, KS.
Responsibilities
- Strong backing. We're growing fast, we manage over $2 billion in risk, and we're exceptionally well-funded.
- Steadily is building a workplace environment of team members who are passionate and excited to be together in person.
- We're growing fast, we manage over $2 billion in risk, and we're exceptionally well-funded.
Requirements
- Experience in a customer-focused role with excellent communication skills
- Ability to troubleshoot issues independently until fully resolved
Nice to have
- 1+ years in a customer service or contact center role
- Preferred (not required):
Compensation
- Respond to high volumes of calls and emails from insureds, lenders, and agents
- Handle policy servicing requests, including billing inquiries, document requests, and policy changes
- Process transactions across multiple carrier systems and maintain accurate records in Salesforce
- Manage clerical and administrative tasks related to policy servicing
- $70,000 per year + bonus, OTE $75,000 (top of market in Kansas City Metro)
- $70,000/year + bonus (OTE $75,000) increasing to $82,500 after 18 months
Benefits
- Growth opportunity: We're an early-stage, fast-growing company where you'll wear a lot of hats and shape product decisions.
- Stock options in a fast-growing company
- 3 weeks PTO + 6 federal holidays
Company info
- Steadily boasts a very unique culture that our teammates love.
- We call it like we see it and we're nothing if not candid.
- Plus, we love to have a good time.
- Check out our culture deck http://steadily.com/culture to learn what we're all about.
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This listing is sourced directly from Steadily's careers page and normalized into a canonical job model.