OpenAI
Support Delivery Lead, Government
Washington, DC · Contract
Work authorization requiredDetected 6 days ago
Cloud PlatformsCustomer SupportResearchLeadershipCommunication
About the role
- This role is based in Washington, D.C. We use a hybrid work model of three days in the office per week and offer relocation assistance to new employees.
- We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
- OpenAI's User Operations team helps customers adopt AI successfully and get exceptional value from our products.
Responsibilities
- Build and lead a team of highly skilled support engineers, setting clear expectations and creating an environment in which people can do their best work and grow.
- Partner with Product, Engineering, Security, Technical Success, and customer-facing teams to improve escalation paths, launch readiness, product quality, and the overall customer experience.
Requirements
- 10+ years of experience in technical support engineering, software engineering, customer engineering, site reliability, infrastructure, or a related technical field.
- 5+ years of experience leading technical support engineering, customer engineering, or software engineering teams in high-scale, security-sensitive, or fast-moving environments.
- A bachelor's degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.
- To comply with a U.S. government contract, applicants for this position must be U.S. citizens, U.S. nationals, or U.S. persons (i.e., U.S. lawful permanent residents, refugees, and asylees).
- You might thrive in this role if you have:
Benefits
- Set the technical and operational direction for Government Support Delivery, including service standards, success measures, team practices, and coverage planning.
- Help scale global support operations, including on-call, holiday, and weekend coverage based on business needs, while contributing to the broader Support Delivery leadership team.
- A record of developing experienced technical teams, setting a clear direction, and balancing customer outcomes with team health and sustainable operations.
Company info
- We resolve complex issues, provide technical guidance, and partner with Sales, Technical Success, Product, Engineering, Security, and other teams to deliver an excellent customer experience at scale.
- The Government Support Delivery team serves public-sector customers, including U.S. Government agencies and organizations operating under FedRAMP requirements.
- We help customers deploy and use OpenAI products reliably while navigating complex technical, security, and compliance needs.
- Your team will work directly with public-sector customers and partner closely with Product, Engineering, Security, Technical Success, and customer-facing teams.
- Experience supporting government, public-sector, regulated, or security-conscious customers and working through complex technical and organizational requirements.
- Build trusted relationships with strategic customers and represent OpenAI with professionalism, discretion, and sound judgment during critical issues.
This listing is sourced directly from OpenAI's careers page and normalized into a canonical job model.