Parloa
Operations Manager, Solution Engineering & Services
New York Office; Remotely in the USA
Sponsorship not specified$150k-$175kDetected 63 days ago
DatabricksAgentic AIComplianceJiraSalesforceForecastingSAPERPCustomer SupportCadenceLeadershipCommunicationDemand Planning
About the role
- This role pairs the rigor of a BizOps leader with the delivery instincts of a PS Ops analyst.
- Standardize the pre-sales → delivery handoff, scoping → SOW inputs, and change control workflows
Responsibilities
- Partner with Finance / RevOps on services drivers; call out constraints proactively
- Maintain forecast accuracy as a tracked, trusted metric reviewed at the executive level
- Manage invoicing workflows and revenue recognition accuracy in SAP; flag and resolve discrepancies proactively
- Support milestone billing triggers and ensure alignment between delivery milestones and finance timelines
- When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences.
- You will build capacity models, run forecasting in Salesforce and Rocketlane, own invoicing accuracy in SAP, and deploy AI agents and automations that eliminate operational drag across the org.
- Design and deploy AI agents and workflow automations that eliminate manual, repetitive operational work across PS
- Build dashboards that lead to decisions and become the operational partner to Solution Engineering and Professional Services leadership
- Own PS demand forecasting in Salesforce: pipeline signals and services attach rates
- Own resource planning and allocation in Rocketlane - ensure the right people are on the right projects at the right time
Requirements
- 5+ years in Ops / BizOps / Program Ops / PS Ops supporting technical, customer-facing teams in SaaS
- Experience designing and deploying workflow automations with n8n, Zapier, or equivalent integration tooling
Nice to have
- Experience supporting Solution Engineering orgs in addition to Professional Services
- Familiarity with conversational AI or enterprise software deployment patterns
- Our recruiting process:
- TA Screen → Hiring Manager Call → Technical Interview → Bar Raiser
- We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action.
- they're defining experiences.
- We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful.
- At Parloa, ownership isn't a buzzword
Skills
- Track and report utilization targets; surface over/under-allocation risks
Compensation
- $150,000 - $175,000 USD
Benefits
- pipeline + capacity review, delivery health, KPI reviews, and QBR support
- Hands-on work with AI agents applied to operational workflows - timecard automation, resource recommendations, project health alerts
Company info
- making every conversation seamless, intelligent, and genuinely helpful.
- If you care about shaping how businesses and customers connect at scale-and want your work to matter in real, everyday moments-this is where you do it.
- At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks.
- We hire people who think in solutions, communicate with clarity, and follow through.
- People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.
- Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
This listing is sourced directly from Parloa's careers page and normalized into a canonical job model.