Iceberg Finance
Collection and customer service agent
Vancouver, British Columbia · Principal · Full-time
No sponsorshipDetected 40 days ago
Customer SupportResearchCommunicationProblem SolvingMicrosoft Office
About the role
- A leader in automobile financing, Iceberg Finance is a Fintech experiencing exceptional growth over the last few years, notably with the acquisition of the major company iFinance Canada in 2022.
- Finalist in 2022 and 2023 as one of the top lenders according to the Canadian Lender Association (CLA), Iceberg Finance aims to become a top three principal specialist and alternative lender in Canada in the next year.
- This post can be stressful, requires perseverance, and sense of urgency.
Requirements
- Proven experience as a debt collector
- Ability to negotiate and persuade
- Excellent ability to listen and communicate (written and oral)
- Ability to work independently and in a team.
Nice to have
- Expérience avérée en tant qu'agent de recouvrement.
- Connaissance des exigences légales pertinentes.
- Compétences en communication et relationnelles excellentes.
- Capacité à négocier et persuader.
- Capacité à se montrer poli(e) et compatissant(e) sans perdre confiance.
- Connaissance professionnelle de MS Office et des bases de données.
- Excellentes capacités d'écoute et de communication, tant à l'écrit qu'à l'oral
- Capacité à effectuer plusieurs tâches à la fois et à naviguer efficacement d'un écran à l'autre tout en aidant le client
Benefits
- Health and Dental insurance
- Disability insurance Paid holiday
- On site gym and parking
Company info
- What is your mission?
- Answer phone calls and emails from clients;
- Proceed with the follow-up of clients in arrears;
- Follow unpaid accounts;
- Initiate judicial procedures for recovery;
- Follow cases sent for judicial procedures;
- Research information on clients to be applied in judgements;
- Initiate follow ups with automobile insurance companies in the case of total loss;
- Follow up with impound lots when cars are seized;
- Start follow ups on cases sent to investigation services.
Visa & Work Authorization
- No sponsorship provided;
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This listing is sourced directly from Iceberg Finance's careers page and normalized into a canonical job model.