Cognition
IT Engineer
San Francisco
Sponsorship not specifiedDetected 229 days ago
PythonCybersecurityCustomer SupportTCP/IPDNSCiscoCollaborationProblem SolvingOrganizational SkillsMicrosoft Office
About the role
- We value teamwork and in-person collaboration.
Responsibilities
- User Productivity: Implement and manage software and services that enhance productivity for both our engineering and GTM teams
- Technical Support: Provide timely resolution to internal IT issues including device troubleshooting and conferencing systems
- Process Automation: Develop and implement automated workflows to reduce manual tasks and improve efficiency
- System Administration: Manage Okta instances, MDM software, and various SaaS platforms including Google Workspace, Microsoft Office 365, Slack, and Zoom
- Device Management: Order, configure, deploy, and maintain laptops and other hardware for employees across all offices
- Security & Compliance: Implement and maintain end-user security best practices across all IT systems
- Documentation & Inventory: Create clear documentation and manage IT assets and licenses
- 3+ years in a technical IT support role
Requirements
- Bachelor's degree in Computer Science, Information Technology, or equivalent experience
- Experience with Okta administration and Okta Workflows automation
- Proficiency in Kandji, JAMF, Intune or similar MDM solutions for device management and security
- Experience administering collaboration tools (Zoom, Teams, Slack)
- Strong knowledge of Google Workspace and Microsoft Office 365 administration
- Experience with office network troubleshooting (Cisco Meraki wifi, cabling)
- Python programming or scripting skills, experience with API integrations
- This role is required to be in-person, working 5 days a week from our San Francisco or New York office.
Company info
- WE ARE AN APPLIED AI LAB BUILDING END-TO-END SOFTWARE AGENTS.
Equal opportunity
- Cognition is an equal opportunity employer.
- We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
- We are committed to providing reasonable accommodations for candidates with disabilities throughout the hiring process - please let us know if you need any.
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This listing is sourced directly from Cognition's careers page and normalized into a canonical job model.