Heven AeroTech

Customer Training & Curriculum Lead

Bingen, Washington

No sponsorship$20k-$30kDetected 22 days ago

JiraConfluenceVideo ProductionCollaborationWritingMicrosoft OfficeSharePoint

About the role

Heven AeroTech offers a competitive benefits package designed to support the health, financial security, and overall well-being of our employees and their families.
Benefits include medical, dental, and vision coverage, retirement plans, paid time off/sick, and additional protections such as critical illness, hospital indemnity, accident coverage, and short- and long-term disability.

Direct the design, governance, and delivery of technical training programs across classroom, virtual, and hands-on environments for Heven Aerotech UAV platforms.
Own the architecture, content, and lifecycle of the customer curriculum-flight operations, systems knowledge, safety, and maintenance procedures.
Partner with engineering, operations, and regulatory stakeholders to align training with evolving technical and compliance requirements, including product baseline impact analysis.
Partner with Flight Operations on the instructor cadre so that what is taught remains aligned with what is flown.
Maintain and, where useful, extend the AI Curriculum Development Workflow Registry (Confluence) supporting curriculum drafting, slide redesign, and onboarding workflows.
7+ years leading technical training programs, with at least 3-5 years in a lead or program-owner capacity in a regulated aviation, aerospace, or defense environment.
Demonstrated experience directing training program design, governance, and delivery across classroom, virtual, and hands-on modalities.

Ability to communicate clearly and effectively in both written and verbal forms, including instructor-facing and customer-facing delivery.
Ability to review detailed technical information, drawings, and digital content with strong visual acuity.
Ability to safely access and navigate engineering labs, production floors, flight-test areas, and customer training venues, which may include exposure to noise, machinery, or outdoor conditions.
Ability to focus for extended periods while managing multiple concurrent training programs and deadlines.
Proficiency with Confluence, JIRA, SharePoint, and Microsoft Office Suite.
U.S. Citizenship required due to export-controlled work.
20-30% travel required

Designated Examiner (FAA or equivalent)
Instructor certification (CFI, military instructor pipeline, or industry-equivalent)
Pilot / Operator currency (manned or unmanned)
Experience training government or military end users (operators, maintainers, field personnel).
UAV or unmanned systems background in addition to manned aviation experience.
Experience standing up an LMS instance from scratch or owning a major LMS migration.
Experience with AI-assisted content workflows (curriculum drafting, content QA, methodology automation)
Experience in a startup or rapid-development engineering environment.

Frequent use of standard office equipment, including computers, keyboards, and documentation tools.

include medical, dental, and vision coverage, retirement plans, paid time off/sick, and additional protections such as critical illness, hospital indemnity, accident coverage, and short- and long-term disability.
Bachelor's degree in Education, Instructional Design, Aviation, Engineering, or related field; equivalent professional experience considered.
Instructional design fluency-adult learning principles, competency-based design, and blended learning.

At Heven AeroTech (Heven), we don't just believe in the power of people-we build our success on it.
As a recognized leader in hydrogen-powered drones, we've earned recognition for creating a workplace where innovation thrives, collaboration is second nature, and every employee feels valued.
Our culture is anchored in trust and a shared commitment to excellence.
We believe great teams are built on individuals who are humble, hungry, and smart -those who put team success first, take initiative to continuously improve, and demonstrate strong interpersonal awareness.
At Heven, your voice matters, your ideas are heard, and your contributions make a tangible impact as you grow through hands-on experience and collaboration across the team.
Heven AeroTech
FLSA: Exempt
Role Summary:
The Customer Training & Curriculum Lead leads enterprise-level technical training programs across Heven Aerotech's unmanned systems portfolio-including the Z1 platform and future products-in a highly regulated aviation environment.
This role directs the strategy, design, governance, and delivery of customer training across classroom, virtual, and hands-on environments, and is the owner of the customer-facing curriculum and the Product Training side of the Bridge LMS.
The role partners closely with Engineering, Programs, and Flight Operations, to ensure training stays aligned with evolving technical and compliance requirements and supports workforce readiness for government and military end users.

Heven AeroTech is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.

This listing is sourced directly from Heven AeroTech's careers page and normalized into a canonical job model.