Imaginepediatrics

Care Coordinator (Non-Clinical)

United States (Remote)

Sponsorship not specified$21k-$24kDetected 12 days ago

About the role

We put the best interests of children above all.
We stay curious by asking questions and leveraging new ideas to learn and scale. - Embrace Humanity.
When we stumble, we use the opportunity to grow and understand how we can improve. - One Team, Diverse Perspectives.

The Care Team Assistant provides both clinical and clerical support and ensures the provision of quality and compassionate evidence-based care in a virtual Value-Based Care environment. In this position, you will:
Accept incoming phone calls and return calls from patients involving clinical inquiries for responsible providers, perform protocol-based triage as appropriate, and route phone calls in the form of a phone note document in the EHRS to the provider for review and instructions
Place calls and create template-based letters, as directed by the provider, regarding all lab results for delivery to the patient in a timely manner
The Care Team Assistant provides both clinical and clerical support and ensures the provision of quality and compassionate evidence-based care in a virtual Value-Based Care environment.
We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.
We build lasting relationships by creating shared understanding and consistently following through on our commitments.
We believe that small improvements lead to big impact.
We lead with empathy and authenticity, presuming competence and good intentions.
Even when we see things differently, we stay aligned on our shared mission and support one another to move forward - together.

When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience.

Competitive medical, dental, and vision insurance
Healthcare and Dependent Care FSA; Company-funded HSA
Employer-paid short and long-term disability
Life insurance 1x annual salary
20 days PTO + 10 Company Holidays & 2 Floating Holidays
Paid new parent leave
Additional benefits to be detailed in offer
We Value Diversity, Equity, Inclusion and Belonging
We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives.
Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs.
We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care.

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams
we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.
The primary location of this position is remote (CST required) with an expected schedule of 3x12s (7:00am - 7:00pm CST) Monday-Wednesday or Wednesday-Friday, with quarterly travel to Houston, TX.
We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

This listing is sourced directly from Imaginepediatrics's careers page and normalized into a canonical job model.