Collectly
Enterprise Customer Success Manager
San Francisco, California
Sponsorship not specified$130k-$170kDetected 104 days ago
RESTCRMCustomer SuccessResearchCommunicationClaims Management
About the role
- We are seeking a Enterprise Customer Success Manager to help us foster strong relationships and growth within our existing customer base.
- This is an exciting opportunity to get in at the ground floor within our existing customer base.
- This is an exciting opportunity to get in at the ground floor with maximum potential for career growth and the ability to make an immediate impact on the success of our customers.
Responsibilities
- Demonstrated unwavering passion and drive with a commitment to proactive communication and a commitment to innovation
- Demonstrated ability to manage multiple projects and priorities simultaneously
- Analytical mindset with the ability to interpret data and trends to drive strategic recommendations
- Experience working cross-functionally with sales, product, and support teams
- Builds deep, trust-based relationships across multiple levels of an account (end users to C-suite)
- Maintains high executive engagement and serves as a strategic advisor, not just a support contact
- Proactively identifies and develops internal champions
Requirements
- 5+ years experience in a customer success role at a SaaS company
- Experience managing enterprise accounts ($500k-$1M+ARR) with complex, multi-stakeholder relationships
- Strong understanding of customer success principles and methodologies
- Proficiency in CRM software and other relevant tools
Compensation
- $130,000 - $170,000 per year
Benefits
- Drives renewals with minimal risk through proactive health monitoring
- 3+ years working with or alongside Revenue Cycle Management (RCM) teams, billing departments, or healthcare finance stakeholders
- Experience in healthcare SaaS, health tech, or digital health companies
Company info
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers
- We are owners - we have humility and put the team first.
- We know our numbers - we are data-driven and understand how to impact our business internally and our customers' business externally.
- We are AI powered - we automate easy repetitive tasks and research so we can solve harder problems and have a greater impact.
- We are one with the Buffalo - we expect that there will be challenges along the way and, like the Buffalo, we confront these challenges head on by running INTO the storm.
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This listing is sourced directly from Collectly's careers page and normalized into a canonical job model.