Avesis
Region Supervisor
Remote, USA
Sponsorship not specified$60k-$100kDetected 8 days ago
Data AnalysisProject ManagementCRMAccount ManagementNegotiationExcelProcess ImprovementPerformance ManagementCustomer SupportVPNLeadershipCommunicationCollaborationProblem SolvingCritical ThinkingMentoringPublic SpeakingAdaptabilityMicrosoft OfficeUnderwriting
About the role
- The Region Supervisor is a people leader responsible for the day-to-day management, performance, and development of an assigned team of Account Managers.
- This role provides operational leadership while maintaining a portfolio of strategic employer groups requiring a high level of service and relationship management.
- They provide guidance on complex account situations, oversee implementations, monitor operational metrics, and identify opportunities for process improvement.
Responsibilities
- Lead, coach, and develop a regional team of Account Managers to achieve performance, service, and retention objectives.
- Build and maintain strategic partnerships with brokers, employer groups, Sales, and internal departments to deliver a seamless customer experience.
- Analyze operational data and performance metrics to identify trends, recommend improvements, and support business objectives.
- These clients require proactive relationship management, executive-level communication, customized reporting, successful open enrollment support, and consultative account management to promote long-term retention and customer satisfaction.
- Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
- Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
- This role provides day-to-day supervision, coaching, and support to ensure consistent service delivery, operational excellence, and achievement of departmental goals.
- Region Supervisors coach, develop, and support their regional Account Management teams to ensure consistent, high-quality service, operational excellence, and achievement of departmental goals.
- They work collaboratively with Sales and internal departments to oversee implementations, resolve complex issues, strengthen broker and client relationships, and drive long-term retention.
- Their purpose is to create an exceptional customer experience while building high-performing teams that make Avesis easy to do business with.
Requirements
- Minimum of 2 years of leadership, supervisory, or team lead experience with demonstrated success coaching and developing employees.
- Experience partnering with cross-functional teams, including Sales, Operations, Customer Service, Claims, Finance, and Compliance.
- Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
- acting with a clear sense of ownership for actions, decisions and to keep information confidential when required.
Nice to have
- Experience managing strategic or national employer groups with 150+ enrolled members.
- Experience presenting to executive leadership, brokers, and large employer groups.
- Advanced Microsoft Excel skills, including data analysis, reporting, and dashboard creation.
- Project management experience with implementations, large group onboarding, or operational initiatives.
- Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.
- In the United States, we have three geographic pay zones.
- For this role, our current pay ranges for new hires in each zone are:
Skills
- Conflict resolution and negotiation skills
Compensation
- Regular travel is required for client meetings, broker visits, open enrollment meetings, training, and company events, with increased travel during annual enrollment season.
Benefits
- Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
- Life and disability insurance.
- Tuition assistance, paid parental leave and backup family care.
- Join us for an exciting career with the leading provider of supplemental benefits!
- Avesis is a leading national dental and vision benefits administrator.
- Avesis has developed innovative outreach and engagement services designed to ensure all members have access to care, no matter their socio-economic or health status.
- Avesis also serves the commercial marketplace as part of companies' employee benefit programs.
- Partnered with a national network of dental and optical professionals, Avesis delivers high-value services that improve members' health, allowing them to enjoy productive lives.
- Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
This listing is sourced directly from Avesis's careers page and normalized into a canonical job model.