Prendio LLC

Director, Payments Operations

Burlington, MA · Director

Sponsorship not specified$160k-$190kDetected 97 days ago

Account ManagementProcurementRecruitingCustomer SuccessCadenceLeadership

About the role

Prendio Payments is a B2B payments product built into Prendio's platform for biotech companies.
As more customers adopt it, we need someone to run the day-to-day operation and help it scale.
This role is about making payments work reliably, helping teams work better together, and improving the experience for customers and suppliers.

Drive payments adoption across the customer base. Work with sales, account management, and customer success to ensure clients are activating and using payments.
On the supplier side, drive enrollment and acceptance of digital payment products, including virtual card. Track penetration, identify barriers, and take action to move the numbers.
Be the person who keeps things moving across Support, Engineering, Product, Finance, and client teams.
Make it clear who owns what. Set a regular rhythm so work doesn't stall or fall through the cracks.
Simplify workflows and cut down on avoidable support issues.
Own issue handling and operational discipline

8+ years in payments and fintech operations
Hands-on experience with ACH, check, virtual card, or similar payment types
You have created processes, playbooks, and frameworks, not just inherited them
Experience translating operational issues into product improvements
Experience in regulated or complex environments (biotech, procurement, etc.)
Join sales or client conversations when deeper payments expertise is needed.
A builder. You have created processes, playbooks, and frameworks, not just inherited them
Strong at working across teams and getting things done without direct authority
Good judgment in fast-moving situations
Able to spot patterns and step in early before issues escalate
Familiar with payments risk, compliance, and fraud basics
Can explain payments clearly to non-experts and clients
B2B or embedded payments experience
SaaS or platform experience
Experience working with payment partners

Full Compensation packages are based on candidate experience and relevant certifications

Blue Cross Blue Shield Health Insurance
BCBS Dental insurance
VSP Vision Coverage
Flexible Spending Account Healthcare
Health savings account with employer contribution
Paid vacation/Unlimited PTO
Other benefits, including a complimentary subscription to the Calm app, pet insurance, legal assistance, and more

Work with onboarding and client teams to make payments easier to set up and use. Reduce friction for both customers and vendors.
You'll bring structure where it's needed, improve how customers experience payments, and help the company operate more effectively as payments become a bigger part of the business.

equal opportunity employer and is committed to creating a diverse and inclusive workplace.

This listing is sourced directly from Prendio LLC's careers page and normalized into a canonical job model.