Crafty
Client Operations Manager I
Miami, FL
Sponsorship not specified$25k-$30kDetected 21 days ago
Data VisualizationRecruitingCustomer SupportCommunicationCollaborationProblem SolvingTime ManagementMentoringAdaptability
About the role
- This individual will be the primary point of contact for a defined list of clients, engaging directly with them to ensure their food and beverage program is running the way they expect.
- Success in this role will be measured on operational quality, client happiness, client retention, and client growth.
- This role is a salaried position within Crafty.
Responsibilities
- Ensures accuracy and attention to detail in written interactions to maintain smooth operations and high client satisfaction.
- Designs and coordinates workflows to maximize efficiency and alignment with strategic objectives, ensuring smooth operational execution.
- Proactively identifies and resolves operational challenges to maintain seamless daily operations.
- Sets a positive example of time management and encourages team members to manage their time efficiently.
- Provides clear expectations, support, and guidance while encouraging independent decision-making and exploration of new approaches.
- A manager who knows how to recruit, develop, and retain top-tier talent.
- Miami, FL Crafty is seeking a Client Operations Manager I to deliver best-in-class experiences to clients in the Florida Market.
Skills
- Actively seeks feedback from clients, showing a strong desire to grow skills and improve service quality.
- Exhibit effective collaboration skills by working cross collaboratively with other departments to achieve common objectives.
- Begins to identify opportunities to improve operational efficiency or client service within the existing framework.
- Don't meet all of the qualifications?
- Although some qualifications are essential, others can be attained with time.
Compensation
- to have a major hand in shaping the future of a young, flourishing company.
- Your creativity, ambition, and work will steer the direction of our successes.
- Our compensation for this role includes a base salary of $70,000 - $80,000, with the potential for an additional 15% in variable compensation.
- Final offer amounts are determined by multiple factors including cost of living based on location, candidate experience and expertise, and may vary from the amounts listed above.
Benefits
- We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave.
Company info
- Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform.
- Founded in 2015, our mission is to help companies craft better workplaces.
- From DraftKings to Robinhood to Zillow, we work with the world's biggest brands to foster a culture of employee connectivity and productivity.
- Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month.
- Our commitment to crafting better workplaces starts from within.
- We are a team of passionate, resourceful, and hard-working trailblazers who love what we do.
- Our expertise spans technology, food and beverage operations, client success, fulfillment and more.
- At Crafty, our people are our greatest asset, because it's our people who foster a culture that makes our company a place worth being part of.
- And of course, the snacks are the cherry on top!
- The Role: Miami, FL Crafty is seeking a Client Operations Manager I to deliver best-in-class experiences to clients in the Florida Market.
- The role supports multiple clients across the Miami market and is primarily remote, with 25-30% travel required.
- Required Qualifications Client Obsessed Client Understanding: Proactively anticipates and responds to client needs and preferences, ensuring personalized and positive interactions.
- Patience and Eagerness to Learn: Actively seeks feedback from clients, showing a strong desire to grow skills and improve service quality.
- Proactive Service: Often identifies opportunities to surprise and delight clients with personalized and considerate service, going beyond basic expectations.
- Effective Communicator Interpersonal Communication: Establishes and maintains positive relationships with clients and team members by actively listening, showing empathy, and providing constructive feedback.
- Models effective client interaction techniques with tact and respect, fostering a collaborative environment.
- Verbal Communication: Communicates information and instructions clearly and confidently to ensure mutual understanding.
- Delivers excellent customer service by providing clear explanations and addressing inquiries or concerns efficiently to meet client expectations.
- Written Communication: Produces well-structured, clear, and concise written communications, including emails and documentation.
- Operationally Sound Resource Optimization: Utilizes Crafty platform tools and data to optimize resource allocation, focusing on enhancing operational efficiency and mentoring team members in effective resource management techniques.
- Workflow Design and Coordination: Designs and coordinates workflows to maximize efficiency and alignment with strategic objectives, ensuring smooth operational execution.
- Proactive Issue Management: Proactively identifies and resolves operational challenges to maintain seamless daily operations.
- Capable of recognizing when issues require escalation to management for resolution.
- Reliable Accountability: Demonstrates a strong commitment to assigned tasks and responsibilities, ensuring timely and accurate completion.
- Takes ownership of tasks and holds oneself accountable for delivering quality results.
- Time Management: Prioritizes tasks effectively to meet deadlines despite interruptions, demonstrating reliability and punctuality.
This listing is sourced directly from Crafty's careers page and normalized into a canonical job model.