EMPLOYERS

Loyalty Specialist I (Collections Specialist)

Henderson, NV, US · Full-time

Sponsorship not specifiedDetected 9 days ago

CRMOutbound SalesExcelCustomer SupportResearchCommunicationCollaborationMicrosoft Office

About the role

Defuse situations through research, customer education and exploring alternative solutions.

These are the pillars that support how we do business with our clients as well as how we treat each other!

however, some mobility is required May work early, late, or occasional weekend hours to accommodate business needs Occasional lifting of a maximum of 30lbs.

Provide information, answer questions and offer or facilitate resolution to customer inquiries.
Demonstrate listening skills while exhibiting good customer service, persistence, and respect to promote ease of doing business with EMPLOYERS and a reputation of integrity.
Process and Procedure Be familiar with and effectively utilize all collection remedies (cancelation dates, One-time ACH, auto deducts, credit card payments, etc.) within policy to get an account current.
Act in accordance with policies, procedures, statutes, and state laws, as applicable.
Research balances and works with multiple departments within EMPLOYERS to resolve discrepancies for the customer to prevent company risks/loss.
Formulates specific recommendations pertaining to the allocation of funds.
Payment arrangements may be negotiated to minimize loss to the organization.
In addition, this role protects the financial interests by communicating with members, non-members and/or external third parties to collect and resolve delinquent accounts.

$21.50/hr ($22.50/hr for those that are bi-lingual in Spanish) and a comprehensive benefits package.
Please follow the link to our benefits page for details!
EMPLOYERS Benefits EMPLOYERS is a dynamic, fast-growing provider of workers' compensation insurance and services, we are seeking a goal-oriented individual willing to put their ideas to work!

We offer a positive, challenging work environment, combined with an opportunity to build your career as you help us grow our business, in innovative and imaginative ways that are uniquely EMPLOYERS!

This listing is sourced directly from EMPLOYERS's careers page and normalized into a canonical job model.