OpenAP LLC

Client Success Manager

New York City (Remote / Hybrid)

Sponsorship not specified$95k-$110kDetected 29 days ago

Account ManagementExcelAccount RetentionCommunicationProblem SolvingPublic SpeakingOrganizational SkillsMicrosoft Office

About the role

The ideal candidate is client-focused, proactive, highly organized, and committed to team success.
They are comfortable managing multiple priorities, collaborating cross-functionally, and communicating effectively with both internal and external stakeholders.

Manage and grow relationships across an assigned portfolio of agency clients.
Serve as the primary point of contact for clients throughout the campaign lifecycle, providing timely, professional, and solutions-oriented support.
Build trusted relationships with client stakeholders while representing OpenAP's products and services.
Support account retention, renewal, and upsell efforts through strong client engagement and partnership.
Participate in client-facing activities, including in-person meetings and client entertainment for relationship building.
Lead pre-campaign planning, campaign activation support, mid-campaign check-ins, and post-campaign reporting and analysis.
Leverage campaign performance data and Platform insights to deliver strategic recommendations and optimize client outcomes.
Lead both in-person and virtual client presentations, business reviews, campaign recaps, and strategic discussions, translating campaign performance into clear, actionable recommendations.

4-7+ years of experience in Client Success, Account Management, or a related customer-facing role.

The expected base salary for this position is $95,000 - $110,000, plus eligibility for an annual performance bonus, participation in a Long Term Incentive Plan (LTIP) and a full benefits package, including health insurance, flexible time of

Generous time off and a full calendar of company holidays (including your birthday!)
Comprehensive healthcare benefits for you and your family
Retirement savings plan options
A one-time home office stipend to set up your ideal WFH environment, no matter where in the country you're located
Wellness-based perks, including a Headspace membership for every employee and more
Monitor account health, proactively identify risks and opportunities, and recommend solutions that support client growth.
Conduct client-facing OpenAP Platform demonstrations, reporting walkthroughs, and educational sessions to drive Platform adoption and utilization.

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This listing is sourced directly from OpenAP LLC's careers page and normalized into a canonical job model.