CrowdStrike, Inc.
Sr. Product Manager, Falcon Complete (Remote)
USA - Remote · Senior
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About the role
- Falcon Complete is CrowdStrike's Managed Detection and Response (MDR) service, and it runs on a set of purpose-built internal tools that our analysts depend on every hour of every day.
- This is an internal-facing, operations-focused Product Management role.
- You will be the product voice of the SOC, Falcon Complete analyst and customer excellence teams, translating their workflow needs into a roadmap that improves detection & response speed, investigation quality, analyst efficiency, and customer outcomes.
Responsibilities
- Define and drive the product strategy, roadmap and delivery for Falcon Complete's internal tooling, including AI-native investigation and triage, ticketing/case management, and the analyst workbench, in coordination with the Global Senior Manager, Product Management for Falcon Complete and senior leadership to ensure alignment with overall Falcon Complete product strategy
- Partner closely with Falcon Complete operations leaders and analysts to deeply understand their day-to-day workflows, pain points, and unmet needs, and translate them into clear product requirements
- Partner with engineering to prioritize, build, and ship features that improve detection triage, case workflows, operational reporting, and customer experiences
- Engage with Falcon Complete operations, support, and other internal stakeholders to gather feedback on recent releases and shape future direction
- Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Requirements
- Strong understanding of security operations workflows, detection triage, investigation, and incident response, and what makes tooling effective for analysts working at scale
- Excellent communication skills, both verbal and written, with the ability to translate operational needs into clear product requirements for engineering and leadership
- Track record of planning short- and long-term technology direction in a collaborative fashion, gaining consensus and buy-in from key stakeholders
- Familiarity with AI/ML-driven triage, detection, or investigation assistance tooling
- Experience with ticketing systems and case management platforms used in security operations
Nice to have
- 5+ years of product management experience, ideally with exposure to security operations, MDR/SOC tooling, case management systems, or other internal/operational platforms
Skills
- Ready to join a mission that matters?
Compensation
- Market leader in compensation and equity awards
Benefits
- Market leader in compensation and equity awards
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
Company info
- Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform.
- Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward.
- We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other.
- Experience partnering with internal, operationally-focused stakeholders (as opposed to purely external customers) to define and prioritize a roadmap
This listing is sourced directly from CrowdStrike, Inc.'s careers page and normalized into a canonical job model.