Hitachi

OSS Support Specialist

Jefferson City, Missouri, United States of America · Full-time

Sponsorship not specifiedDetected 21 hours ago

AccessibilityLogisticsCustomer SupportCiscoCommunicationCollaboration

About the role

In this hands-on position, you'll be the face of IT, working directly with users to resolve technical challenges, deploy new technologies, and ensure a seamless digital workplace experience.
From troubleshooting hardware and software issues to enabling new equipment and maintaining critical IT infrastructure, your work will make a meaningful impact on daily business operations.
Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Support printers, mobile devices, Cisco phones, email, Wi-Fi, and MFA setup.
Deploy, configure, and maintain factory PCs, workstations, and peripherals.
Maintain accurate documentation, knowledge articles, and CMDB records.
Deliver user guidance and training on common IT tools and self-service solutions.
Manage IT asset inventory, logistics, meeting room technology, and support third-party technicians.
Minimum 2 years of professional experience in IT support or a similar technical support role.
Fluent communication skills in English, with the ability to support and engage users effectively.
These tools are designed to support our recruiters and do not replace human decision-making.
Hitachi brings together the world's greatest minds to help breathe life into new possibilities - and drive innovation for a better future.
You will collaborate with a variety of teams, support innovative technologies, and contribute to a culture that values continuous improvement, safety, and integrity.

Your background Formal qualification, diploma, degree, or completed apprenticeship in Information Technology or a related field.

More about us Join a global technology leader where innovation, collaboration, safety, and integrity are at the heart of everything we do.
Be part of a diverse and inclusive workplace where your ideas, contributions, and professional growth are valued and supported.
Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling.

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities Equal Employment Opportunity Hitachi is an Equal Employment Opportunity (EEO) employer.
This accommodation channel is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process.

Authorization to work in the United States without current or future sponsorship requirements.

This listing is sourced directly from Hitachi's careers page and normalized into a canonical job model.