Zipline International Inc.
Support Operations Specialist
Las Vegas, Nevada, USA
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About the role
- About Zipline Zipline is the world's largest and most experienced drone delivery service.
- Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.
- The drone is only 15% of what we've built to enable seamless, reliable, global operations.
Responsibilities
- Customer & Partner Ownership: Provide end-to-end communication from intake through closure across internal handoffs.
- Evidence-Based Escalation: Build complete evidence packages (site, order, asset, expected vs. actual behavior) for technical teams.
- Partner & Finance Onboarding: Distinguish operational vs. payout readiness and clear documentation blockers.
- Process & System Improvement: Maintain SOPs, analyze contact volume signals, and optimize workflows (Automate, Document, Eliminate).
- Customer & Partner Ownership:
- We design, build, and operate the world's largest autonomous logistics system, delivering critical supplies quickly and reliably.
- Our team is motivated by building systems that have a direct, meaningful impact on people's lives and by scaling the future of logistics.
- The Support Operations Specialist serves as the operating layer between customer/partner communications and core delivery systems.
Requirements
- If you like the sound of this position but are not sure if you are the perfect fit, please apply!
Benefits
- With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.
Company info
- We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere.
- We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.
This listing is sourced directly from Zipline International Inc.'s careers page and normalized into a canonical job model.