Customcomputerspecialists
Level 1 NOC Technician
Hauppauge, NY · Junior
Sponsorship not specified$42k-$45kDetected 11 days ago
Account ManagementCustomer SupportTCP/IPDNSVPNCommunicationProblem SolvingMentoring
About the role
- It's why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession.
Responsibilities
- Perform basic user administration tasks, including password resets, account management, and access requests.
- Collaborate with Service Desk, NOC, Security, Engineering, and Project teams to resolve incidents and support operational initiatives.
- Deliver exceptional customer service while effectively managing multiple priorities in a fast-paced environment.
- Respond to customer requests through the ticketing system, phone, email, and remote support platforms.
- Participate in a rotating on-call schedule and occasionally assist with onsite support, equipment deployments, and project-related activities.
Requirements
- One to two years of experience in technical support, help desk, MSP, NOC, customer service, or equivalent hands-on experience.
- Familiarity with Windows 10/11, Microsoft 365, Active Directory, and basic user administration.
- Valid driver's license and ability to lift and move IT equipment weighing up to 50 pounds.
- Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, wireless networking, and VPN technologies.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication and customer service abilities with a professional demeanor.
- Ability to manage multiple priorities, work independently, collaborate within a team, and remain effective under pressure.
- Demonstrated initiative, curiosity, and commitment to continuous learning and professional growth.
Skills
- CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years.
- Expressed simply in our tagline - Right People, Right Results, Right Careers!
- Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.
Compensation
- $42,000 - $45,000
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