Techtronic Industries (TTI)

Field Specialist - RYOBI Experience Team (Remote Raleigh Area)

Raleigh, NC

Sponsorship not specifiedDetected 14 days ago

Project ManagementCustomer SupportCommunicationCritical ThinkingPublic Speaking

About the role

Techtronic Industries Power Equipment, a subsidiary of TTI, has an opening for a Field Specialist – RYOBI Experience Team to be responsible for providing best-in-class support for TTI brand riding mower programs by professionally engaging customers and service centers in the field to expand the riding mower program. This includes covering a territory to
diagnose and repair riding mower units in the field, training and recruiting service centers, and working closely with the engagement center in Anderson, S.C.

Must be mechanically inclined
Must be able to problem solve and have critical thinking skills
Must have the ability and desire to satisfy consumers and end-users with little guidance or management intervention
Must be mechanically inclined - Specific rider repair training will be provided

Diagnosing and repairing TTI riding mowers in the field
Recruiting and training new service centers for riding mower repair programs
Training existing service centers within territory on current and new riding mowers
Being a subject matter expert on riding mower programs
Visiting customer residences to diagnose and repair mowers
Visiting service centers when needed for repair assistance
Keeping constant communication channels open with all TTI parties
Providing performance reports when requested
Work with engineering and project management on current issues identified
Keep an organized and clean company provided work vehicle and tools
Other duties as assigned

This listing is sourced directly from Techtronic Industries (TTI)'s careers page and normalized into a canonical job model.