Skydio
Field Support Representative - Virginia
US Remote · Full-time
Sponsorship not specified$40k-$60kDetected 7 days ago
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odds of building a lasting career here
35Risky
Cap-exempt (no lottery)0
Sponsors this role75
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 6 green-card filings in this occupation, 100% were for a worker who already held the job.
Files H-1B transfers
12 transfer filings in the last year, covering 12 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Help utility customers stand up and scale drone-in-a-box programs, including Skydio Dock deployments at substations and other remote assets, remote and BVLOS operations, and recurring automated inspection missions.
- Be a technical product knowledge resource to training and content teams, working collaboratively to improve customer self-help.
- Work closely with Skydio Product and Cloud Operations teams to become an expert on Skydio's products, processes, operational best practices, and product roadmap, ensuring utility inspection and asset management needs are reflected in product enhancements.
Responsibilities
- Develop field support processes that define and accelerate our escalation and debugging workflows.
- Reduce the number of technical escalations into engineering groups by developing effective triage and resolution techniques.
- Proactively partner with internal support leaders and cross-functional Engineering and Product teams to build support processes that improve the customer experience.
- Experience in operational, technical, customer-facing success, or field support roles, ideally supporting electric or gas utilities, energy providers, or the contractors that serve them.
- At Skydio we believe that diversity drives innovation.
- We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems.
Requirements
- Familiarity with utility inspection use cases such as transmission and distribution line inspection, substation monitoring, storm damage assessment, and vegetation management.
Nice to have
- Virginia preferred, though proximity to Richmond is the primary requirement.
- At least 3 years of UAS operations and flight experience, with utility, energy, or critical infrastructure inspection experience strongly preferred.
- Familiarity with utility cybersecurity and compliance considerations (e.g., NERC CIP) and with deploying connected devices on utility networks is a plus.
- Experience with Customer Relationship Management systems (CRMs)
- Salesforce and Jira experience is a plus.
Skills
- Assertive self-starter with great interpersonal and written communication skills.
- A strong desire to learn new skills and grow with Skydio and the rapidly evolving UAS remote operations landscape.
Compensation
- At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages.
- Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience.
- The annual base salary range for this position is $110,000 - $135,000*.
- Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan.
- Compensation for certain positions may vary based on the position's location.
Benefits
- Paid vacation time, sick leave, holiday pay and 401K savings plan.
- This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company's policies and eligibility criteria.
- Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success.
- Regular, full-time employees are eligible to enroll in the Company's group health insurance plans.
Company info
- Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility.
- The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors https://www.skydio.com/solutions/energy-and-utilities to first responders https://www.skydio.com/solutions/public-safety, soldiers in battlefield scenarios https://www.skydio.com/solutions/national-security/tactical-isr, and beyond https://www.skydio.com/solutions.
- Provide on-site training to customers in maintenance and operation techniques for UAS aircraft and docks, with attention to the safety practices and site access requirements of utility environments.
- Act as the product specialist liaison between Skydio and our utility customers, proactively responding to advanced technical support questions from UAS program managers, inspectors, and field crews.
- Troubleshoot UAS Command and Control (C2) and Cloud networking issues using your knowledge of Internet protocols, cellular modems, and wireless point-to-point radios across enterprise, IoT, and utility OT/IT network environments to help customers get the most value from their UAS fleet.
- We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.
This listing is sourced directly from Skydio's careers page and normalized into a canonical job model.