Lucas Museum of Narrative Art

Supervisor, Retail Experience

Los Angeles

Sponsorship not specifiedDetected 42 days ago

AccessibilityCustomer SupportLeadershipCommunicationProblem SolvingCritical ThinkingMentoringAdaptabilityMicrosoft Office

About the role

This role fosters a customer-first culture by guiding team execution, reinforcing service standards, and providing on-the-floor leadership and coaching aligned with the organization's mission, values, and brand identity.

Support the Assistant Manager, Retail Experience in creating a welcoming, inclusive, and customer-focused retail environment that delivers an exceptional guest experience.
Provide daily frontline leadership and on-the-floor support to ensure consistent execution of customer service standards and positive guest interactions.
Support and coach frontline staff in delivering memorable visitor experiences that align with the organization's mission, values, and brand identity.
Help monitor guest interactions, customer feedback, and sales activities to support customer satisfaction, loyalty, repeat visitation, and revenue goals.
Partner with leadership to communicate daily priorities, promotions, programs, events, and service expectations to frontline staff.
Maintain a visible and approachable presence on the sales floor to support staff, engage guests, and reinforce a positive retail atmosphere.
Support a collaborative and engaging team culture grounded in accountability, inclusivity, and exceptional service.
We are committed to building a team that represents and supports a variety of backgrounds and perspectives.
Create a healthy and durable institution.

Ability to stand and walk for extended periods of time during scheduled shifts.
Ability to lift, carry, unpack, and restock merchandise up to 30 pounds.
High school diploma or equivalent required.
Experience supporting, training, coaching, or supervising team members in a fast-paced retail environment desired but not required
Strong customer service and interpersonal skills, with the ability to engage diverse audiences and professionally resolve guest concerns in a fast-paced environment.
Experience supporting customer engagement initiatives, service standards, and team performance within a customer-centered environment.
Ability to remain adaptable, composed, and solution-oriented while managing multiple priorities and shifting guest needs.
2+ years of customer-facing experience in retail, hospitality, visitor services, guest experience, or a related customer service environment, preferably within an arts and cultural institution or prominent consumer brand.
This role is performed primarily in a public-facing museum retail environment with frequent interaction with visitors, staff, vendors, and other museum departments.
The retail space may be active and fast-paced, particularly during weekends, holidays, exhibitions, programs, and special events.
May require early mornings, evenings, weekends, and holidays.

Proficiency with POS systems, retail technology, and Microsoft Office preferred.

Salary and titles will be assigned commensurate to the successful candidates' education and experience.

All staff at the Lucas Museum of Narrative Art lead through a deep commitment to diversity, equity, and inclusion, both within the Museum and with the communities that we serve.
Salary and titles will be assigned commensurate to the successful candidates' education and experience.
Promote Diversity, Equity, Inclusion, Accessibility, and Belonging (DEIAB) through respectful leadership, inclusive service practices, and equitable team support

ABOUT THE LUCAS MUSEUM OF NARRATIVE ART Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling.
Founded by George Lucas and Mellody Hobson, the museum's collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N.
Wyeth, Beatrix Potter, Judith F.
Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R.
Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange.
The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas's filmmaking career.
Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces.
Our mission is to inspire and connect people through the exploration of visual stories and their influences in society.

AND OUR COMMITMENT TO DEAIB The Lucas Museum of Narrative Art embraces diversity and equal opportunity.
We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool.
Applications from traditionally underrepresented communities are encouraged.
The statements in this description represent typical elements, criteria, and general work performed.

This listing is sourced directly from Lucas Museum of Narrative Art's careers page and normalized into a canonical job model.