Broccoli AI

Implementation Manager

Lehi, Utah · Contract

Sponsorship not specified$30k-$60kDetected 61 days ago

Agentic AICustomer SuccessCustomer Support

About the role

You'll be the bridge between our AI agents and real-world HVAC, plumbing, and electrical businesses, making sure every contractor goes live smoothly, sees results fast, and gets real value from day one.
This is a hands-on, high-impact role where you'll work closely with customers, product, and engineering to bring AI into the workflows of some of the fastest-growing service businesses in the country.
Customize prompt flows and voice logic to match each business's tone, processes, and goals.

Collaborate with product and engineering to share customer feedback and improve AI behavior and workflows.
Are organized and process-driven, able to manage multiple accounts in parallel and refine onboarding playbooks.
Broccoli AI is building the future of customer service for the trades.
Our AI voice agents help plumbing, HVAC, and electrical businesses deliver fast, reliable, and empathetic support around the clock.

Have 3+ years in onboarding, customer success, or technical implementation-ideally at a fast-paced SaaS, automation, or AI company.

to democratize great customer service so every contractor, no matter their size, can give customers the experience they deserve.
Lead onboarding for new customers, setting up their AI agents to handle calls, book jobs, and integrate with CRMs like ServiceTitan.
As an Implementation Manager at Broccoli, you'll own the onboarding experience for new customers-from setup to success.

This listing is sourced directly from Broccoli AI's careers page and normalized into a canonical job model.