Flagstar Bank, N.A

Branch Banking Client Consultant II

New York/15 Maiden Lane/110814 · Mid

Sponsorship not specified$17k-$27kDetected 2 days ago

SalesCustomer SupportResearchLeadershipCommunicationCollaborationProblem Solving

About the role

Branch Banking Client Consultant II provides best in class experience by resolving concerns and providing various product details that focus on meeting the financial needs of our clients.
This position will have greater lending and basic investment interactions and will participate in more complex banking conversations with clients.
Client Experience: Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner.

Sales Performance: Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition.
Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative.
Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition.
Meet behavioral activity goals as defined by Retail Leadership including, but not limited to, NextGen and marketing campaign lead calling, weekly appointments set, weekly appointments completed and needs met.

Minimum experience required: 4.
5 years customer service and sales experience, (including in the financial s ervices industry
Ability to train and mentor others, including products and platform procedures
Performs more moderately complex special projects, and additional duties and responsibilities as required.
C onsistently adhere s to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.

Experience in financial services industry preferred.
Experience with using and demonstrating digital products and self-service technologies
Job Competencies:
Action-oriented - Enjoys working hard, is action oriented and full of energy for the things he/she sees as challenging.
Not fearful of acting with minimum of planning.
Seizes more opportunities than others by aggressively and enthusiastically pursuing action to achieve results.
Possesses a sense of urgency.
Business Acumen - Knows products and understands our sales process.

Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment.

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.
Delivers client engagement and Education.
Benefits | Flagstar Bank

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