Zelis
Senior Manager, Infrastructure Operations
US FL Remote · Senior
Sponsorship not specifiedDetected 11 days ago
Site Reliability EngineeringComplianceAccessibilityAgileJiraConfluenceVendor ManagementCadenceHIPAALeadershipCollaboration
About the role
- At Zelis, AI is woven into the fabric of how we work.
- You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.
Responsibilities
- Lead execution of data-center evacuation and consolidation programs across the on-premises footprint.
- Own capacity planning and server/storage moves across the facility portfolio, coordinating discovery, dependency mapping, and cutover sequencing.
- Maintain the end-of-service-life (EOSL) hardware/storage remediation roadmap and formally track, mitigate, and report infrastructure risks.
- Manage the "keep-the-lights-on" / continuous-improvement (KTLO/CI) backlog across PI cycles, balancing run vs. change.
- Own enablement and execution of DR tests against defined RTO/RPO tiers
- drive resiliency, backup, and BCP standards.
- Lead infrastructure vulnerability management - patching, firmware remediation, and hardening - in partnership with Information Security.
- Own enablement and execution of DR tests against defined RTO/RPO tiers; drive resiliency, backup, and BCP standards.
- Build and mature the SRE and observability practice for on-prem infrastructure: monitoring/alerting standards, tooling integrations, SRE metrics/reporting, and AIOps adoption.
- Own the major-incident and escalation model and problem-management/RCA discipline.
Requirements
- 8+ years in infrastructure/IT operations, including 3+ years leading teams.
- Experience with monitoring/observability and SRE principles.
- Proven ability to establish operational governance, documentation standards, and agile delivery cadence.
- A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication.
Nice to have
- Deep experience with data-center hardware, storage, and virtualization platforms.
- Familiarity with the Atlassian suite (Jira, JPD, Confluence, JSM Assets) for portfolio and knowledge management.
- Exposure to AIOps tooling and observability platforms.
- In-office work and activities vary based on work and team objectives in accordance with Company policies.
- Equal Employment Opportunity
- Zelis is proud to be an equal opportunity employer.
- We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role.
Equal opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
- We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
- Accessibility Support
- We are dedicated to ensuring our application process is accessible to all candidates.
Visa & Work Authorization
- Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.
This listing is sourced directly from Zelis's careers page and normalized into a canonical job model.