GitLab

Professional Services Program Manager

Remote, US · Full-time

Sponsorship not specified$93k-$157kDetected 5 days ago

GitDevOpsCybersecurityProject ManagementForecastingRecruitingIntellectual PropertyLeadershipCommunication

About the role

On our Professional Services team, we help customers adopt GitLab effectively by turning strategy into structured delivery.
As Program Managers on our team, we bring clarity to large, complex engagements by coordinating people, plans, and processes across multiple workstreams.
Because we operate in an all-remote, asynchronous environment, we value clear communication, strong documentation, and ownership.

Build strong relationships with customer stakeholders, including executive leaders, program and project managers, engineering, development, and security teams
Develop and apply a delivery methodology that uses agile and project management best practices, and communicate how the methodology will be used throughout the program
Create and continuously communicate program roadmaps, dependencies, milestones, and deliverables across connected projects
Manage stakeholder expectations and secure approval on major milestones, decisions, and delivery plans - including proactive identification and mitigation of risks that could impact delivery timelines, scope, or customer outcomes
Develop and maintain revenue forecasts for assigned programs, partnering with Engagement Managers to track actuals against plan, flag variances early, and support accurate business reporting
Work closely with Engagement Managers and Delivery Managers to support program scoping, review delivery assumptions, and help improve project management processes through quarterly initiatives

Top Secret Security Clearance a plus
Domain familiarity with one or more of the following: data migrations, software implementations, IT application modernization or transformation, or end-user training programs
experience with DevOps tooling or platforms is a plus

The base salary range for this role's listed level is currently for residents of the United States only.
This range is intended to reflect the role's base salary rate in locations throughout the US.
Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

The base salary range does not include any bonuses, equity, or benefits.
See more information on our benefits and equity.
Benefits to support your health, finances, and well-being
Equity Compensation & Employee Stock Purchase Plan
Define program strategy, including business justification, expected benefits, in-scope and out-of-scope work, timelines, schedules, resources, stakeholders, and success criteria

Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
Flexible Paid Time Off
Team Member Resource Groups
Growth and Development Fund
Parental Leave
This role is well suited for you if you enjoy building order in complex environments, guiding stakeholders through change, and helping customers make progress on meaningful transformation efforts.
Lead delivery of multi-workstream professional services engagements for large and strategic customers, maintaining a consistent focus on measurable customer outcomes and business value realization throughout the program lifecycle
Lead change management activities across programs, including identifying organizational impacts, developing adoption plans, and ensuring customers are prepared to sustain the outcomes delivered

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer.
equal opportunity workplace and is an affirmative action employer.

This listing is sourced directly from GitLab's careers page and normalized into a canonical job model.