Entrata

Entrata

Senior Technical Support Representative

United States · Senior

Sponsorship not specifiedDetected 205 days ago
AuditingCustomer SupportCommunicationProblem Solving

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 10 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy.
  • This role involves troubleshooting, diagnosing, and resolving complex software-related issues while maintaining a high level of professionalism and customer service.

Responsibilities

  • Provide technical support and troubleshooting via telephone, ticketing systems, and chat, handling more complex and escalated issues.
  • Develop deep subject matter expertise in core technologies and multiple specialized technology areas.
  • Maintain ownership of assigned incidents from initial report through resolution, ensuring thorough communication and timely updates.
  • Identify, document, and report software issues, design concerns, and reliability challenges to appropriate internal teams.
  • Act as a resource for junior support engineers, providing guidance and mentorship.
  • Participate in team meetings, contribute to knowledge base documentation, and support continuous improvement initiatives.
  • Maintain accurate and detailed records of customer interactions, troubleshooting steps, and resolution paths.
  • Adhere to established support protocols, while identifying opportunities for process improvements.
  • Maintain professional interaction with internal and external stakeholders

Requirements

  • Ability to adapt quickly to changing priorities and customer needs while demonstrating initiative.
  • Associate's degree or equivalent work experience.
  • Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.
  • Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.

Nice to have

  • Experience with property management software or related industry experience is a plus.
  • Familiarity with knowledge base systems and documentation best practices is preferred.

Skills

  • Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology.

Compensation

  • Bi-annual swag drops for employees Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texa

Benefits

  • Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
  • HSA/FSA options and employer-paid disability benefits provided for eligible employees.
  • Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
  • Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
  • Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.

Company info

  • With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation.
  • Educate customers on software functionalities, best practices, and product updates, while offering proactive solutions.
  • Communicate effectively with customers and internal teams, ensuring clarity and professionalism in all interactions.

Visa & Work Authorization

  • al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other app
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This listing is sourced directly from Entrata's careers page and normalized into a canonical job model.