Onetp

B2B Customer Support Specialist III - Medical

TPCA Toronto · Mid · Full-time

Sponsorship not specifiedDetected 16 days ago

CRMSalesAccount ManagementOutbound SalesSAPLogisticsVendor ManagementProcurementCustomer SupportCommunicationMentoring

About the role

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities.

Own and resolve high-complexity escalations (billing, credits, logistics, disputes)
Provide consultative support and product recommendations aligned to customer needs
Manage complex distributor and group channel relationships end-to-end
Support special school teams, projects, outbound campaigns, and business initiatives
B2B Customer Support Specialist II I
Please note that we may use artificial intelligence ("AI") tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews.
We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.

Proven experience handling escalations and high-complexity customer scenarios
Advanced CRM and system navigation expertise
Experience working in multi-channel, high-volume environments
Ability to analyze data, identify trends, and recommend solutions
Progressive work environment- If you have skills to prove we have all ladders for you to grow

Experience in consultative sales or inside sales environments
Exposure to procurement/vendor management platforms (Coupa, SAP, Ariba)
Experience mentoring, coaching, or leading peers
Strong understanding of end-to-end customer lifecycle and account growth
Established career path supported by self-assessments, virtual training, and guided curriculum that allows for vertical and horizontal growth through multiple lines of business.
Robust career path with a full development plan and the opportunity to grow in the organization.
Positive and supportive environment
Fixed schedule Monday to Friday, 9 hrs shift from 9 AM to 6 PM.

Join Teleperformance - Where Excellence Meets Opportunity!
Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
Our dedication to employee satisfaction distinguishes us.

Paid training, 2 weeks' vacation leave.
Continuous learning through progressive training that is specific to your tenure and skills.
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
Diversity, Equity & Inclusion

Autonomous
We encourage and trust your decision-making skills.
Flexible
We believe in results
Innovative
All ideas matter
Inclusive
Everyone is Included and everyone wins
TP is a worldwide leader in client experience management and contact center business process outsourcing.
With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.
We also provide services in 300 languages and dialects.
Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
Our Work Culture

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Equal Opportunity Employer
Job Application Accommodation:

ployees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences

This listing is sourced directly from Onetp's careers page and normalized into a canonical job model.