Alfa Laval Spiral
Customer Operations Manager
Kenosha, WI
Sponsorship not specified$95k-$105kDetected 39 days ago
CRMSalesAccount ManagementSupply ChainLogisticsProcess ImprovementERPCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMicrosoft Office
About the role
- Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources.
- This is a hybrid on‑site role based in Kenosha, WI.
- The base salary for this role is typically $95,000 - $105,000 annually.
Responsibilities
- Proven leadership experience within customer support, account management, inside sales, sales operations, or commercial operations.
- Strong analytical mindset with experience utilizing data, metrics, and reporting to identify trends, improve processes, and support business decisions.
Requirements
- Strong understanding of order management, operational workflows, and cross-functional coordination within a B2B business environment highly preferred.
- Proficiency with ERP systems, CRM platforms, and Microsoft Office Suite.
- Experience with Lean, Six Sigma, or continuous improvement methodologies is preferred.
Compensation
- The base salary for this role is typically $95,000 - $105,000 annually.
Company info
- Lead, coach, and develop a team of Account Representatives responsible for customer account support, order entry and execution, and sales support activities.
- Lead cross-functional coordination efforts across sales, operations, logistics, and supply chain teams to ensure timely resolution of customer issues and seamless execution of customer orders.
- Monitor and improve key operational and customer support metrics, including response times, order accuracy, backlog management, and issue resolution effectiveness.
- Drive adoption and effective utilization of ERP, CRM, and digital tools to improve visibility, workflow consistency, reporting, and customer communication.
- Support the organization's commercial objectives by helping the team strengthen customer relationships, improve responsiveness, and drive customer preference for our brand.
- Advocate for the customer and customer support team by driving alignment, responsiveness, and accountability across internal stakeholder groups.
- Identify opportunities to improve processes, communication flow, and operational efficiency to enhance both the customer experience and internal effectiveness.
- Ensure adherence to company policies, including signature authority, credit policy, shipping guidelines, and cancellation processes.
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This listing is sourced directly from Alfa Laval Spiral's careers page and normalized into a canonical job model.