Jane Energy

Support Team Captain

Canada

Sponsorship not specified$75k-$120kDetected 22 days ago

Customer SupportLeadershipProblem SolvingMentoringAdaptability

About the role

Our team exists to help the helpers - the practitioners and clinic owners running their practices every day.
When they're stuck, stressed, or unsure, we step in to remove obstacles so they can get back to caring for their patients.
This work connects directly to Jane's mission.

Hi, I'm Annie https://www.linkedin.com/in/annie-lanari-4264265/, Director of Support here at Jane.
I've been at Jane for 11 years, and I lead our Support team.
As a Team Captain, you'll lead a team of around eight customer support reps and play a direct role in shaping their growth, confidence, and day-to-day experience at Jane.
Leading, growing and coaching your team. Lead a team of ~8 customer support reps, using Jane's 4C coaching model to deliver real-time feedback, structured development, and support through tough conversations.
Coach for demos and account setups. Support the team in delivering polished, confident demos and seamless account configurations.
Use support metrics (CSAT, First Call Resolution, and Quality) through weekly quality reviews to guide coaching, track progress, and address performance challenges proactively with thoughtful action plans.
Build an inclusive and trusting team culture - celebrating wins, creating space for open dialogue through regular 1:1s and team meetings, and keeping everyone informed on product updates, company direction, and support goals.
It reflects the full growth journey someone might take in the role, from developing skills early on to becoming highly proficient and ultimately achieving excellence.

5 years of leadership experience, leading in a high-touch customer service environment where employee engagement is key!
You're a confident communicator who fosters open, honest conversations across 1:1s, team meetings, and Slack, and you know how to influence and align others toward shared goals.

Jane is a founder-led, high-growth SaaS company born in North Vancouver, British Columbia.
Jane is growing fast, and that growth brings exciting challenges that call for adaptability, resilience, learning agility, and humility.
Our goal isn't just delivery, it's delight.

At Jane, we're committed to paying fairly, clearly, and above all, paying for growth.
This role has an annual salary of $75,000 to $120,000.
While that is a large range, it is intentional.
It reflects the full growth journey someone might take in the role, from developing skills early on to becoming highly proficient and ultimately achieving excellence.
Most new hires join at the accomplished stage, which for this role represents an annual salary of $100,000.
A starting salary below this typically indicates a candidate with strong potential who is still developing key skills.
Watch this https://vimeo.com/880258361 short video to learn how our salary bands are set.

You'll play a meaningful role in shaping team culture, championing our customers, and helping the people around you do their best work.
If you're passionate about developing others, solving real problems, and building an environment where both teammates and customers feel genuinely supported and celebrated, this is the kind of role where you'll thrive.
Lead through change with empathy, clarity, and a calm, solutions-focused approach, advocating for your team and your customers across departments.
The better we support our customers, the more time and energy they have to focus on the people who rely on them.
At Jane, we're committed to paying fairly, clearly, and above all, paying for growth.
You'll have regular career development conversations with your manager and your compensation will grow as you gain experience and contribute meaningfully to our mission.

This listing is sourced directly from Jane Energy's careers page and normalized into a canonical job model.