Clark Construction
Founding Customer Success Manager
New York City
Sponsorship not specifiedDetected 25 days ago
Account ManagementAccountingCustomer SuccessCommunicationOrganizational Skills
About the role
- You will work closely with the Head of Customer Success, Audit Engineers, Product, and Sales to make sure customers adopt Clark successfully, reach value quickly, and continue expanding their use of the platform.
- Clark's customers are adopting AI in critical workflows.
- Strong customer success ensures they do so with confidence.
Responsibilities
- Own day-to-day customer relationships after onboarding
- Partner with Sales on expansion opportunities
- Partner with Product on recurring customer needs
- Maintain strong account documentation and internal visibility
- Strong communication and relationship-building skills
Requirements
- 3+ years of customer success, account management, implementation, or consulting experience
- Experience in B2B SaaS or workflow-heavy customer environments
- Experience in accounting, audit, compliance, fintech, or professional services
- Experience with AI-native products or workflow automation
- Experience supporting renewals, expansion, or onboarding
- Experience at a fast-moving startup
Benefits
- We are hiring Customer Success Managers to own customer health, renewals, and adoption across Clark's live customer base.
- Track customer health, adoption, renewals, and expansion signals
- Help build repeatable CS playbooks and customer health processes
Company info
- The CSM role protects the live base, identifies risks early, drives adoption, and ensures customers receive ongoing value from Clark.
- Comfortable managing multiple customers and stakeholders
- Experience working with enterprise or mid-market customers
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This listing is sourced directly from Clark Construction's careers page and normalized into a canonical job model.