Resultant

Resultant

Senior Client Success Manager / vCIO (MSP)

Indianapolis, IN, United States · Senior

No sponsorship$10k-$15kDetected 3 days ago
Data AnalysisProject ManagementOKRsCRMCustomer SupportResearchCommunication

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions.
  • We don't solve problems for our clients.
  • Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges.

Responsibilities

  • Develop technology roadmaps for organizations in the SMB, mid-market, and private sectors
  • Be a confidential support to clients on any challenging realities they face around people, processes or technology, with the intent of helping them overcome these challenges through creative techniques
  • Act independently and lead relationships based on program requirements
  • Provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them
  • Track client opportunities and maintain opportunities within our CRM
  • The position also includes periodic off-hours availability for client support.
  • Proven ability to build and maintain relationships with C-suite and senior-level stakeholders
  • Ability to develop and maintain Standard Operating Procedures (SOP)

Requirements

  • 7+ years of experience in IT service delivery
  • 5+ years of experience managing client relationships within an IT Managed Services Provider (MSP) environment
  • Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field
  • Strong understanding of IT service management frameworks such as ITIL, COBIT, or similar
  • Must be willing to travel as needed to client sites (approximately 10-15% of the time)
  • Must be legally authorized to work in the United States for any employer without sponsorship

Nice to have

  • Relevant IT certifications preferred

Skills

  • Strong analytical skills and a demonstrated ability to troubleshoot problems
  • Excellent communication and customer service skills, both written and oral
  • Ability to explain just about anything technical to anyone, regardless of their background
  • Experience working in a dynamic IT environment and working on IT projects
  • Knowledge of project management in relation to the delivery of IT services
  • Experience working with proposals for new business
  • Demonstrated ability working in a teaming/collaborative environment
  • Experience solutioning and selling additional services and projects to current clients
  • Experience with and understanding of the managed services industry with a history of roles outside of client success is preferred
  • Experience working with SMB and mid-market clients

Compensation

  • $10k-$15k

Company info

  • But we're not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission.
  • What our team members say about us… - "I love our true empathy and concern for our clients, it's very rare and appreciated.
  • Some of the skills we are expecting are:

Equal opportunity

  • We embrace AI across everything we do, and that includes how you prepare for this interview.
  • Feel free to use AI tools to research the role, practice your responses, and put your best foot forward.
  • What matters to us is getting to know the real you - how you think, how you communicate, and what you genuinely bring to the table.
  • Our interviews are designed to go deeper than any polished answer, so come curious and come as yourself without the support of an AI tool during our conversation.

Visa & Work Authorization

  • Must be legally authorized to work in the United States for any employer without sponsorship
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This listing is sourced directly from Resultant's careers page and normalized into a canonical job model.