Waystar
Enterprise Technical Support Analyst
Louisville, KY
Sponsorship not specifiedDetected 42 days ago
Outbound SalesExcelCustomer SupportResearchCommunicationCritical ThinkingMicrosoft Office
About the role
- The ideal candidate understands the importance of professionalism when working with high profile clients and can prioritize tasks with the needed sense of urgency.
- Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers.
- Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012.
Responsibilities
- Make outbound calls as needed to clients to resolve support cases.
- Respond to case comments from our web portal to support our clients.
- Documents support cases thoroughly, showing research steps and resolution.
- Performs other duties and/or projects as assigned by management within the area of responsibility and control
- The Enterprise Technical Support Analyst serves as a front-line support contact for Waystar's most strategic clients.
- The Enterprise Technical Support Analyst provides support to our clients for simple, urgent, and/or complex issues.
- This is accomplished by handling support inquiries either by phone or by our web portal.
- Team Player - You need to be able to work with others towards a common purpose/goal to create strong alliances with clients, partners, and fellow employees.
Requirements
- Demonstrated knowledge of Microsoft applications (Outlook, Work, Excel)
Nice to have
- 4-year bachelor's degree preferred
- Exceptional client service skill
Compensation
- Competitive total rewards (base salary + bonus, if applicable)
Benefits
- Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays.
- We also offer flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- Abides by phone schedule to ensure enough coverage for our clients.
- Experience working in healthcare, whether it be medical billing, coding, administration, etc. or experience in revenue cycle management or technology support company is preferred.
- Working knowledge of EDI files is a bonus.
Company info
- We are looking for a Enterprise Technical Support Analyst who is passionate, curious, and joyfully optimistic.
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This listing is sourced directly from Waystar's careers page and normalized into a canonical job model.