Guardian
NY Site and Executive Support Lead
New York · Full-time
No sponsorship$83k-$136kDetected 30 days ago
iOSAndroidAWSAzureProcess ImprovementCustomer SupportLeadershipCommunicationCollaborationMentoringPlain LanguageOrganizational SkillsLean Manufacturing
About the role
- This role requires strong technical expertise, sound judgment, and the ability to operate calmly under pressure while maintaining the highest level of professionalism, discretion, and accountability.
Responsibilities
- Executive Support (Primary Focus)
- Serve as the dedicated technology partner for C-suite executives and their administrative teams, delivering white-glove, high-touch support
- Provide proactive readiness support for executive meetings, including pre-checks, validation, and contingency planning
- Maintain strict confidentiality and professionalism when handling sensitive executive interactions and data
- Own the end-user technology experience across the sites, ensuring alignment with enterprise standards and business expectations
- Build strong relationships with business stakeholders, leadership teams, and administrative partners
- Partner with Real Estate and Facilities to support workplace initiatives, office improvements, and user experience enhancements
- Own ServiceNow reporting, including building dashboards and interpreting data to identify trends, risks, and opportunities
- At Guardian, you'll have the support and flexibility to achieve your professional and personal goals.
- Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Requirements
- In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.
- Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.
Skills
- Strong experience with Microsoft 365, including endpoint management (Intune, SCCM, Autopilot)
- Hands-on experience supporting virtual desktop platforms such as Azure Virtual Desktop, Windows 365, and AWS WorkSpaces
- Broad experience across Windows, macOS, iOS, Android, and enterprise collaboration tools
- Experience with ITSM platforms such as ServiceNow, including reporting and operational metrics
- Solid understanding of identity and access management concepts (Active Directory / Entra ID)
- Strong communication skills with the ability to translate technical concepts into plain language
- Ability to operate independently and make sound decisions under pressure
- High degree of professionalism, discretion, and attention to detail
- Background in service management, KPI tracking, and continuous improvement practices
- Familiarity with tools such as Nexthink or digital experience monitoring platforms
- ITIL or Lean Six Sigma experience
- Professional Skills
Compensation
- $82,770.00 - $135,975.00
- The salary range reflected above is a good faith estimate of base pay for the primary location of the position.
- The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate.
- In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Benefits
- Interns are not eligible for most Company benefits.
Company info
- application process, Guardian may use artificial intelligence tools ("AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening.
Equal opportunity
- Guardian is an equal opportunity employer.
- All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
- Accommodations
- Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Visa & Work Authorization
- In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.
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This listing is sourced directly from Guardian's careers page and normalized into a canonical job model.