NewRez
Home Loan Advisor
AZ, Tempe · Principal · Contract
Sponsorship not specifiedDetected 30 days ago
SalesNegotiationExcelCustomer SupportResearchCommunicationMicrosoft Office
About the role
- We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.
- We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
- This Specialty role is the epitome of the most elite cross-trained professionals.
Responsibilities
- The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
- Through Newrez NOW, our Corporate Social Responsibility program, you'll have opportunities to give back, lead, and make a difference.
Requirements
- All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator.
Nice to have
- Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner.
- Use a blend of manual and automated calling strategies to locate past due homeowners, contact them, identify their issues, and set up customized payment strategies that cure their delinquencies.
- Handling inbound Customer Service calls, assisting with an assortment of questions from website assistance, escrow to processing payoffs.
- Process homeowners' mortgage payments.
- Achieve company performance goals and servicing department KPIs.
- Meet minimum Submission to Processing (STP) volume goals.
- Inputs all borrower information into the 1003 (LOS).
- Review and understand AUS findings in detail and ensure that supporting borrower documentation (i.e. income, assets, liabilities and credit) match the information provided on the 1003.
Benefits
- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
- Tuition & Certification reimbursement
- We offer benefits, programs, and perks that support you in every aspect of your life.
- 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
- your career, your community, your wellbeing, and your future.
- Our total rewards package is designed to support your whole self.
Company info
- At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.
- Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
- Primary Function
- The Home Loan Advisor is a hybrid mix of Sales and Customer Service and has the opportunity to work with a large selection of Benefit Identified customers via our Customer Service queues. As a fully trained professional with general servicing tasks - the Home Loan Advisor offers a wide range of Refinance products to Newrez and Shellpoint serviced customers - without having to transfer them to another department. This Specialty role is the epitome of the most elite cross-trained professionals. The Home Loan Advisor is responsible for completing the 20-hour course and passing the Safe exam. They will be originating mortgage products directly to customers through leads and centralized telemarketing channels after passing the Safe Exam. This role is responsible for maintaining loan production at or above minimum loan volume and quality targets.
- At Newrez, we bring big thinkers and caring doers together to make home happen.
- We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other.
- Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication.
- The Home Loan Advisor is a hybrid mix of Sales and Customer Service and has the opportunity to work with a large selection of Benefit Identified customers via our Customer Service queues.
- As a fully trained professional with general servicing tasks - the Home Loan Advisor offers a wide range of Refinance products to Newrez and Shellpoint serviced customers - without having to transfer them to another department.
- The Home Loan Advisor is responsible for completing the 20-hour course and passing the Safe exam.
- They will be originating mortgage products directly to customers through leads and centralized telemarketing channels after passing the Safe Exam.
Equal opportunity
- We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.
- Different makes us better.
- CA Notice at Collection
This listing is sourced directly from NewRez's careers page and normalized into a canonical job model.