Hyperexponential

Customer Success Manager

New York (hybrid)

Sponsorship not specified$111k-$136kDetected 33 days ago

SpringGitAccount ManagementCustomer SuccessActuarial ScienceUnderwriting

About the role

Hi, I'm James - Head of Customer Success at hx.
Customer Success at hx is about much more than account management.
We work with some of the world's largest insurers to make sure hx is driving real outcomes across pricing, underwriting and portfolio strategy.

Support renewal and expansion planning by identifying risks, customer needs and commercial signals early, working closely with Sales and CS leadership.
Lead customer engagements such as QBRs, value reviews, workshops and regular account check-ins.
Build strong relationships with a range of customer stakeholders, from day-to-day users through to senior sponsors.
Work closely with Sales, Product, Delivery and Business Value Consulting to unblock issues and create a joined-up customer experience.
We're now hiring our second and third CSMs in the market, joining a US team of 17 people and helping us build the next stage of Customer Success in one of hx's most important growth markets.
These roles will work closely with some of our largest customer accounts, building trusted relationships with senior insurance stakeholders, driving adoption, managing renewals and helping turn customer insight into better product, delivery and commercial decisions.
Exceptional opportunities for personal development and growth as we build something remarkable together.

You are uncomfortable working with technical products or complex customer environments.
Our platform brings together data, AI, and human expertise to give insurers the fastest path from submission to decision.

The posted range represents the typical compensation range for this role.
To determine actual compensation we review the market rate of each candidate which can include a variety of factors including qualifications, experience etc.

Salary Range: $111,150 - $135,850
Bonus/Variable: $11,150 - $13,850
The posted range represents the typical compensation range for this role. To determine actual compensation we review the market rate of each candidate which can include a variety of factors including qualifications, experience etc.
Equity: We offer equity across all roles at hx, making it a significant component of total compensation. Your talent partner will be able to share more details about this.
$6000 training and conference budget for individual and group development.
Top-spec equipment (laptop, screens, adjustable desks, etc.).

Full medical, dental, vision package to fit your needs
Mental health support via Spring Health and Rula
Access to One Medical
Flexible vacation policy
Pet discount plans, retirement plan (401K), and discount programs available to employees
Additional perks

Partner with US insurance customers to understand their goals across pricing, underwriting and portfolio management, and help them get sustained value from hx.
Read more about us below.
hxer's are at the centre of everything we build.
We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact.
If you're energised by complexity and motivated to grow, we encourage you to apply and join our global team.

This listing is sourced directly from Hyperexponential's careers page and normalized into a canonical job model.