WellSky
Sr. Clinical Support Expert
Overland Park, KS, USA · Senior · Full-time
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About the role
- We invite you to apply today and join us in shaping the future of healthcare!
Responsibilities
- Document Salesforce cases to accurately reflect complete investigation steps taken with resulting outcomes, next steps, and client resolution.
- Create and maintain clinical training materials for use by teammates and clients.
- Regularly provide guidance and collaboration support during investigations of complex, clinical-related technical issues.
- Perform other job duties as assigned.
- Clinical Support Expert is responsible for providing highly specialized support functions dedicated to solving the most complex clinical issues across our solutions.
- The scope of this job includes demonstrating expert-level knowledge, understanding client needs, and partnering with solution management and support teams to resolve issues.
- This position is with our Blood Management Support team.
Requirements
- Bachelor's Degree or equivalent work experience
- At least 8-12 years relevant work experience
- Consistently influence strong team and organizational outcomes by maximizing the solution capabilities and client experience with WellSky solutions.
Nice to have
- Experience using blood center applications, with exposure to WellSky Blood Management solutions strongly preferred
- Willing to work additional or irregular hours as needed
- Must work in accordance with applicable security policies and procedures to safeguard company and client information
- Must be able to sit and view a computer screen for extended periods of time
- Job Expectations:
- We thrive on innovation, inclusiveness, and cohesive perspectives.
- WellSky is proud to be a drug-free workplace.
- Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States.
Compensation
- Educational assistance up to $2500 per year
Visa & Work Authorization
- Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States.
This listing is sourced directly from WellSky's careers page and normalized into a canonical job model.