Major League Baseball

Product Operations Manager

New York, New York · Contract

Sponsorship not specified$100k-$130kDetected 12 days ago

UX DesignProject ManagementLogisticsCustomer SupportCommunicationOrganizational Skills

About the role

This role will be a key member of the MLB Product team to activate key elements of the fan's ballpark experience related to attending games.
You will also be a key stakeholder for future Phygital Experiences.
The ideal Product Operations Manager has operationally delivered consumer-facing products and features and is obsessed with delighting fans.

Partner with Digital Product and Technology teams to operationalize the "Phygital Experiences" roadmap, managing operational projects and explorations from initial concepts through GTM, carrying initial conceptual work through to a shipped product that scales across multiple venues
Provide hands-on support for operational tasks in-market to support seamless and effective product launches
Manage all project management tasks associated with operational logistics for a program launch in-market
Develop relationships with other departments to ensure cross-functional alignment on features, design, development, testing, and deployments to orchestrate phygital product activations and GTM effectiveness.
Includes both internal and external tech partners (e.g., Software Engineering, UX, Customer Support, Marketing, Security, Infrastructure, Operations, etc.) and business stakeholders (e.g., Clubs, vendors) on feature scope, delivery, and execution.
Possess a strong ownership mindset and maintain excellent project management skills in driving complex and multifaceted initiatives to the finish line

The ability to travel is required to be an in-person subject matter expert to both identify and execute deployments to ensure success.
You will be required to handle all aspects of logistics for individual GTM strategies in partnership with Clubs in their respective MLB markets.
The ideal candidate is highly organized, detail-oriented, creative, pragmatic, and able to corral many different requirements to craft an inspiring yet feasible product launch plan.
Must be able to work independently and have strong working relationships with relevant stakeholders
A passion and experience with using metrics/analytics to deliver on business objectives

Previous Access Control/Ticketing/Stadium Operations experience within Theme Park or Sports Industries is a plus
Previous experience with hardware & physical rollouts is a plus

$100,000 - $130,000 (Base Salary) + Bonus
As a candidate for this position, your salary and related aspects of compensation will be contingent upon your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision.
In addition to your salary, MLB believes in providing a competitive compensation and benefits package for its employees.

This listing is sourced directly from Major League Baseball's careers page and normalized into a canonical job model.